Applications Administration Guide > Message Broadcasting and Alerts >

Creating a Message Broadcast

When you create a message broadcast, all connected users that you specify will receive the message immediately upon the date and time you have specified that the message be activated. Mobile users, such as field representatives, will receive the activated messages when they synchronize.

NOTE:  To send a message broadcast, you must have responsibilities that include access to the Message Broadcasts view.

To create a message broadcast

  1. From the application-level menu, choose View > Site Map > Communications Administration > Message Broadcasts.
  2. In the Message Broadcasts list, add a new record and complete the necessary fields.

    Some fields are described in the following table.

    Field
    Comments
    Abstract
    A brief description of the message.
    Activation Date/Time
    Date and time at which you want to start broadcasting the message. If the Activation field is left blank, the message is broadcast immediately.
    Note: The date and time are taken from the Siebel server (not from the machine where the client browser is running). Make sure that the date and time are set correctly on the Siebel server.
    All
    Check this option to broadcast the message to all users.
    Briefing Bulletin
    Check this option to distribute the message as a bulletin in Siebel eBriefings. For more information, see Siebel eBriefings Administration Guide.
    Broadcast
    Required to send the message broadcast to recipient's message bar. Check this option to broadcast and display the message. If not checked, the message is not broadcast in the message bar at the bottom of the screen.
    Division
    The broadcast message is sent to all users associated with the divisions selected in the Divisions dialog box.
    This field can be used in combination with the Recipient field.
    Expiration Date/Time
    Date and time at which you want to stop broadcasting the message. If the Expiration field is left blank, the message will not expire and the message will continue to be broadcast.
    Note: The date and time are taken from the Siebel server (not from the machine where the client browser is running). Make sure that the date and time are set correctly on the Siebel server.
    Message
    Required to create the message broadcast record. The text you want to send as the message broadcast.This field accepts up to 2,000 characters.
    To use severity levels within the message text, see Creating Broadcast Messages with Multiple Severity Levels.
    Recipient
    The broadcast message is sent to all users specified in the Recipients dialog box.
    This field can be used in combination with the Division field.
    For an employee name to show up in the Recipient dialog box, the employee must have a position defined and be marked active for that position. If multiple employees occupy the same position, the message will be sent to all of them, even though you only see the active employee on the list.
    Employees with multiple positions see messages sent to any of their positions, regardless of what position they log in as.
    Severity
    Required to create the message broadcast record. Choose the severity level to indicate the importance and appearance of the message.
    To force the message broadcast to appear in an alert box in the middle of the screen, in addition to its appearance on the message bar, select Urgent with Alert.

 Applications Administration Guide
 Published: 09 September 2004