Siebel Employee Relationship Management Administration Guide > Setting Up Literature, Links, and Bulletins >

Publishing Literature, Links and Bulletins

Using the Message Broadcasts and the Literature features, you can publish product literature, distribute Web clips, provide links to Web sites, and post bulletins on the ERM home page. Users receive this information based on subscription information in their tracking profile.

For more information about tracking profiles, see Using Tracking Profile to Control ERM Home Page Information.

Publishing Literature

You can distribute literature items such as sales brochures, marketing presentations, and price sheets to a targeted audience of users. When you create a literature record in the Siebel Encyclopedia, you identify the accounts, competitors, industries, and products associated with the contents of the file. Users who have selected those topics in their tracking profile receive a link to the literature file. When a user clicks the link, the program that was used to create the file opens and the file appears.

You can use the release and expiration date in the Literature view to control when literature items are posted.

As shown in Figure 14, literature associated with accounts and competitors automatically appears in the literature section of Account and Competitor Briefing pages, also known as Customer Content. If the literature items are deleted from the Siebel Encyclopedia, then the items are removed from Account or Competitor Briefings.

NOTE:  Users must have the appropriate applications installed to view literature items. For example, to view .pdf files, the user must have Adobe Acrobat Reader.

For detailed information about literature, see Applications Administration Guide.

Figure 14. Literature Section on the ERM Home Page


 Siebel Employee Relationship Management Administration Guide 
 Published: 18 April 2003