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Key Features of Siebel ERM

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Siebel Employee Relationship Management (ERM) provides a single point of access to a variety of information resources within an organization.

Siebel ERM helps the organizations communicate news, deliver training, and support employee productivity and satisfaction. In addition, Siebel ERM helps employees align their objectives with those of the organization and provides access to application data, news, business information, productivity tools, employee self-service solutions, and other resources in a personalized Web environment.

Siebel ERM provides the following features:

Employee Directory. Siebel Employee Directory allows users and administrators to manage and view employee profile information. For more information, see Setting Up Employee Directory.
Competency Management and career planning. Siebel Competency Management allows employees and managers associate specific skills with job and employee profiles. For more information, see Setting Up Competency Management.
Objectives and Reviews. Siebel Objectives and Reviews is used to set employee objectives and assess performance using periodic and annual reviews. For more information, see Setting Up Objectives and Reviews.
Compensation Planning. Siebel Compensation Planning is a compensation planning application that allows organizations to plan for merit-based and promotion-based salary increases, cash bonuses, and stock grants. For more information, see Setting Up Compensation Planning.
Group News. Siebel Group News allows the organization's authors to create, edit, approve, preview, and publish real-time news content. For more information, see Managing Group News.
Unified Help Desk. Siebel HelpDesk allows employees to submit and track service requests using the organization intranet and solve problems by providing access to FAQs and interactive diagnostic tools. For more information, see Setting Up Siebel HelpDesk.
Employee Self-Service. Siebel Employee Self-Service (ESS) allows employees to process routine and frequent transactions using the Web. This application provides automated processes that guide users through necessary steps, incorporate relevant data, accept user input, and are automatically routed for processing and approvals. For more information, see Setting Up Employee Self-Service.
Unified Approvals Inbox. The Unified Approvals Inbox allows managers and employees with review tasks to view and act on approval requests from a single unified screen. Approvals Inbox also allows administrators to create and manage approval flows. For more information, see Setting Up Unified Approvals Inbox.
Projects. Siebel Projects provides a shared company workspace that allows employees within an organization, regardless of physical location, to organize, coordinate and manage their formal and ad-hoc project assignments. For more information, see Setting Up Siebel Projects.
Microsite Management. Microsite Management allows administrators to create and maintain Web pages within a Siebel application. For more information about microsites, see Applications Administration Guide.
Customer Content. Customer content includes several briefing pages that provide users with important business information about accounts, competitors, and other organizations. For more information, see ERM Briefing Pages.

Siebel ERM corporate content applications help organizations create and manage content, while providing employees with the tools to access product, customer, and industry information from a single, central location. Siebel ERM corporate content aggregates business data from multiple sources, such as your Siebel database, the Internet, legacy systems, and third-party news services.

As an administrator, you can configure your Siebel application to show this data in one of the following types of Web pages:

Home page. This page provides employees with information such as new opportunities, service requests, company news, and literature from the Siebel Encyclopedia.

NOTE:  Siebel Encyclopedia is a feature that aggregates the files and attachments used in your Siebel application, such as literature, images, and products. To access the Siebel Encyclopedia, users can use one of the predefined views, such as Literature, Catalog, or Pricing in the application.

From the Home page, users can search the Web using Internet search engines, track expense reports, and view personalized news topics. Users can customize and personalize the content that appears on the home page.

Briefing pages. These pages provide employees with a briefing-style summary of important business information about accounts, competitors, and other organizations, and can include recent news, relevant data from the Siebel database, and company profiles provided by Siebel eContent Services.
Microsite pages. These pages provide employees with information, such as corporate announcements, links to literature files, links to HTML files, and other key resources. Microsite pages are flexible, giving administrators the ability to integrate unstructured content on the same page with Siebel data. Siebel ERM ships with several preconfigured Microsite pages, such as the Human Resources page.

Siebel ERM also provides a framework for integrating external content in context with your Siebel application.

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