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Example Process for Quality

This section provides a summary of the Siebel Quality CR life cycle. The stages of the Quality process are described in the following sections, in the order listed.

  1. Set Up and Maintain (Administrator). See Setup and Maintenance.
  2. Log CRs (Quality Assurance). See Logging Change Requests.
  3. Assess CRs (Product Marketing). See Assessing Change Requests.
  4. Resolve CRs (Engineering). See Resolving Change Requests.
  5. Verify CR Closures (Quality Assurance). See Verifying Change Request Closures.
  6. Create Patch Requests (Release Management). See Creating Patch Requests.

Figure 12 illustrates this overall process for Siebel Quality. Each cross-reference in a box refers to the title of another figure that illustrates its details.

Figure 12.  Overall Quality Process

Click for full size image

Details of each of these operations are depicted by the descriptions and diagrams in the sections that follow.


 Siebel Field Service Guide 
 Published: 21 April 2003