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Assessing Change Requests
After CRs are entered in the system, product marketing managers assess the CRs to determine how important they are and who should resolve the issues.
- Query for Unassigned CRs. The product manager queries for new CRs in his area of responsibility. See Querying for Unassigned Change Requests.
- Close CR. If the product manager decides the CR is not a real issue, he closes it. See Closing Unassigned Change Requests.
- Reassign CR. If the product manager decides that the CR is a real issue, he determines whether it can be resolved by his team. If he finds that the CR's functional area was incorrectly set, he assigns it to a new owner. See Reassigning Change Requests.
- Close CR. The product manager investigates whether the CR is a duplicate of an existing issue. If it is, he closes the new CR as a duplicate. See Closing Unassigned Change Requests.
- Prioritize and Assign CR. If the product manager determines that the CR represents a real issue in his area of responsibility and is not a duplicate of another CR, he prioritizes the CR and assigns it to an engineering manager. See Prioritizing and Assigning Change Requests.
These tasks are illustrated in Figure 15.
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Siebel Field Service Guide Published: 21 April 2003 |