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Siebel Field Service Guide > Quality > Example Process for Quality >
Logging Change Requests
After you have set up Siebel Quality, Quality Assurance testers and others can log CRs.
- Query for Existing CRs. After identifying a product issue, but before logging a new CR, the CR creator queries to see whether a duplicate issue already exists. See Querying for Existing Change Requests.
- Update Existing CR Comments. If the search reveals an existing CR for the issue, the CR creator enters a comment with relevant information that may not already be recorded.
- Log New CR. If the CR creator cannot find an existing issue, she then creates a new CR. See Logging Change Requests and Generating Change Requests from Service Requests.
- Add Attachment. Optionally, the CR creator can add attachments such as screen captures and configuration files to clarify the issue. See Adding Attachments to a Change Request.
These tasks are illustrated in Figure 14.
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Siebel Field Service Guide Published: 21 April 2003 |