What's New in Application Guide for Oracle Self-Service E-Billing (Consumer Edition), Version 6.0.4

Table 1 lists changes in this version of the documentation to support this release of the software.

Table 1. What's New in Application Guide for Oracle Self-Service E-Billing (Consumer Edition), Version 6.0.4.
Topic
Description

Setting a Preferred Language

Setting a Preferred Language (CSR)

New topics. These use cases describe how to set a preferred language in implementations that have been localized. The preferred language is used in the user's subsequent sessions of Oracle Self-Service E-Billing.

Highest Spending Services

New topic. This topic describes the new drill-down report available from the Highest Spending Services report.

Most Frequently Called Number by Service Agreement

Most Frequently Called Number by Service Agreement Details

New topics. These topics describe the new drill-down reports available from the Most Frequently Called Number report.

Most Frequently Called Destination by Service Agreement

Most Frequently Called Destination by Service Agreement Details

New topics. These topics describe the new drill-down reports available from the Most Frequently Called Destination report.

Most Frequently Called Country by Service Agreement

Most Frequently Called Country by Service Agreement Details

New topics. These topics describe the new drill-down reports available from the Most Frequently Called Country report.

"Notification Types and Email Templates"

Deleted chapter. This chapter has been moved to Implementation Guide for Oracle Self-Service E-Billing.

Table 2 lists changes in this version of the documentation to support this release of the software.

Table 2. New Product Features in Application Guide for Oracle Self-Service E-Billing (Consumer Edition), Version 6.0.3
Topic
Description

Setting a Password and Security Question

New topic. This topic describes the new use case that requires each user to set a personal password and security question to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Resetting a Password

New topic. This topic describes the new use case that lets a user who has forgotten his or her password to create a new one. This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Managing a Profile

New topic. This topic describes the new use case that lets a user manage his or her own profile to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Setting Account Lockout Status

New topic. This topic describes the new use case that lets an administrator change a user's lockout status. This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Enrolling Initial CSR Administrator

New topic. This topic describes the new use case that requires the initial CSR administrator to enroll using the default CSR user ID and password to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Enrolling a CSR

New topic. This topic describes the new use case that requires the initial CSR (and other CSR users with an administrative role) to enroll new CSR users to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Setting a CSR Password and Security Question

New topic. This topic describes the new use case that requires each CSR user to set a personal password and security question to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Resetting a CSR Password

New topic. This topic describes the new use case that lets CSR users who have forgotten their password create a new one. This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Editing a CSR User

New topic. This topic describes the new use case that lets administrative CSR users view and modify the current profile information of all the CSR users, including their own profile. This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Adding a CSR Administrator

New topic. This topic describes the new use case that lets CSR users search a company's organization and add additional administrative users for the company. This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Setting CSR Account Lockout Status

New topic. This topic describes the new use case of incidents that cause Oracle Self-Service E-Billing to lock a CSR user account, preventing the user from logging in. This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Viewing the Account Lockout Report

New topic. This topic describes the new use case that lets a CSR administrator display a report showing one of the following:

  • Locked out customer (end user) accounts
  • Locked out CSR users
  • Customer accounts that have been reactivated after lockout

This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Reactivating a Locked Account

New topic. This topic describes the new use case that lets a CSR administrator reactivate a customer account or CSR that has been locked out of Oracle Self-Service E-Billing. This use case was added to comply with the Payment Card Industry Data Security Standard (PCI DSS).

Analytic Reporting Use Cases

Chapter added for the addition of use cases for reports that analyze billing and payment data.

Top X Reporting Use Cases

Chapter added for the addition of use cases for reports that show top x activities, such as the greatest expenses and most frequent activities.

Chapter 3, "Notification Types and Email Templates"

Modified chapter. Updated with template content for new email notification types for compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Viewing the Statement Summary Report

Modified topic. PDF and XML formats are now available with the Statement Summary.

Viewing the Account Summary

Viewing the Service Summary Report

Viewing the Usage Summary

Viewing Usage Detail

Modified topics. You can download reports as XML files.

Self-Enrolling an Authorized User of an Existing Consumer Account

Adding CSR Users

Managing a CSR Profile

Modified topics. These topics were updated to describe the updates required for compliance with the Payment Card Industry Data Security Standard (PCI DSS).

Table 3 lists changes made to this guide to support release 6.0.1 of the software

Table 3. New Product Features in Application Guide for Oracle Self-Service E-Billing (Consumer Edition), Version 6.0.1
Topic
Description

Searching for Users

The CSR user search now includes filtering to include inactive users.

.

Application Guide for Oracle Self-Service E-Billing (Consumer Edition) Copyright © 2011, Oracle and/or its affiliates. All rights reserved. Legal Notices.