| Oracle® Retail Point-of-Service User Guide Release 14.1 E54472-02 |
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A house account is a credit card account issued by a retailer at a store. A house account is also referred to as an instant credit card. On the Sell Item screen, press More/F9 and then House Account/F3. The navigation buttons for the house account options appear.
The following functions are described in this chapter:
A house account inquiry is performed to obtain information on an existing house account.
To perform a house account inquiry:
Press Inquiry/F2. The Card Inquiry screen appears.
Enter the search criteria and press Next/Enter. The Inquiry Display screen appears.
To print the information on the Inquiry Display screen, press Print/F2. When finished viewing, press Next/Enter. You are returned to the House Account Options screen.
The enrollment process is done when you are opening a new house account. Enrollment can be performed either during the tender function or through the House Account Options screen.
At least one item must have been added to the transaction in order to enroll for a house account through the tender function. To enroll through the tender function:
On the Sell Item screen, press Tender/F6, then More/F9, and Instant Credit/F7. The Item Sales Assc. screen appears.
Enter the sales associate's ID. Press Next/Enter. The Credit Cust. Info screen appears.
Enter the customer information and press Next/Enter. The authorization process begins automatically. If the authorization succeeds, you are returned to the Sell Item screen. If the authorization fails, the Instant Credit Card Error dialog appears and you are returned to the Tender Options screen to select another tender option.
To enroll for a house account through the house account options, press Enrollment/F3. The Item Sales Assc. screen appears. To complete the enrollment, see Steps 2 and 3 "Enrolling through the Tender Function".
A temporary shopping pass is a form of tender that prints when a customer does not have their physical house account card with them. The temporary shopping pass prints in a receipt form with the customer's house account number on it.
To print a temporary shopping pass:
Press Temp. Pass/F4. The Card Inquiry screen appears. See Figure 6-2.
Enter the search information and press Next/Enter. The temporary shopping pass prints.
A reference number is the number assigned to a customer who wishes to open a house account but does not get approved immediately. You can check the approval status through the reference number.
To perform a reference number inquiry:
Press Ref. Num. Inq./F5. The Ref. Number Inquiry screen appears.
Enter the search information and press Next/Enter. After the authorization process completes, the Enroll Response screen appears. There are four possible responses:
Approved
Not Approved
Reference Number Not Found
System Offline so Call Error Number
To continue, press Next/Enter. The Franking Insert and Franking Remove screens appear. You are returned to the House Account Options screen.
A house account payment is done when a payment is made against a house account.
To accept a house account payment:
Press Payment/F6. The Card Inquiry screen appears.
Enter the search information and press Next/Enter. The Account Info screen appears.
Enter the payment amount and press Next/Enter. The Tender Options screen appears. Tender the transaction. For more information on tendering, see "Tendering a Transaction" in Chapter 3. Once the tender is complete, a house account payment receipt prints.
