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Setting Up Products for Redemption by Siebel Loyalty

To allow members to obtain products, you must set up the product to allow the redemption of loyalty points, or a combination of loyalty points and currency (Points plus Pay). In the product record, you must specify how much the product is worth in points, or a combination of points and currency.

To set up products so members can pay for products with a combination of points and currency, in the product record, you specify:

• How many points the product is worth
• How much money each point is worth

In a sales transaction for that product, when you specify a number of points that is less than the total points needed to redeem the product, Siebel Loyalty uses the following formula to calculate how much money is needed to complete the purchase:

[Member's Price] = [List Price] - ([Cost Per Point] * [Points to Use])

CAUTION:  You cannot use pricing models or pricing factors to price products that members get by redeeming loyalty points.

To set up products for payment with multiple modes (either points, or a combination of points plus pay) see the information on the Payment Mode field in the following topics:

• For airline products, see Defining the Static Redemption Price for Flight Products.
• For nonairline products, see Defining the Static Redemption Price for Nonflight Products.

For both airline and nonairline products, you can set prices in: Points, Points by Distance, or Points by Zone. You can use different currencies when you set up the pay component of when you set up the points and pay combination.

The following procedure shows how to set up a simple nonairline product for redemption with Loyalty points.

To set up a product for redemption with Loyalty points

1. Navigate to the Administration - Product screen.
2. In the link bar, select Product Catalog.
3. In the Catalogs list, identify the catalog that contains the product.
4. Click the hyperlink in the catalog's Name field.

   Siebel Loyalty displays the Categories list with categories that group the products in the catalog.

5. Select the category to which the desired product belongs.
6. At the bottom of the screen, make sure the Categories view tab is selected and click Products in the link bar.
7. Find the product in the list and click the hyperlink in its Product Name field.
8. At the bottom of the screen, make sure the More Info view tab is selected and click Points in the link bar.
9. In the list, find the redemption transaction you want to set up, and complete the necessary fields. Some fields are described in the following table.

   Field	Description
   Points	Enter the total number of points needed to cover the redemption in full.
   Cost Per Point	(Optional) If you want to allow the product to be redeemed for a combination of points and currency, then enter the amount of money assigned as the cash value of one point. This field is used for points-to-pay conversion cases. For example, when a user tries to redeem more points than the user actually has, the insufficient points are converted to a currency based on the Cost Per Point and Currency specified. The points-to-pay conversion option is one-time option that you can choose while setting up a Loyalty program.

For more information on product redemption, see Setting Up Siebel Loyalty Redemptions. For more information about setting up products, see the chapter on basic product administration in Siebel Product Administration Guide.