Siebel Social Media Guide
What's New in This Release
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Overview of the Integration of Siebel CRM with Oracle Social Relationship Management
Overview of the Integration
Benefits of the Integration
Architecture of the Integration
Requirements for Integrating Siebel CRM with Oracle Social Relationship Management
Configuring Siebel CRM with Oracle Social Relationship Management
Process of Configuring the Integration
Assigning Responsibilities to Social Media Views
Configuring the Inbound Web Services Service Ports
Working With Social Media Screens and Views
Example of Sending a Social Media Post from Oracle Social Engagement and Monitoring to Siebel Service
Viewing Social Media Posts and Sending Posts to Siebel Service
Viewing Social Media Posts in Siebel Service
Example of Adding Details to the Siebel CRM Social Profile View
Adding Details to the Siebel CRM Social Profile View
Social Media Administration
Social Media Administration Views
Services View
Service Users View
Channels View
Social Media and Siebel Marketing
About Using Siebel Marketing with Social Media
About Creating Marketing Leads from Social Media Data
Social Media and Siebel Loyalty
About Siebel Loyalty and Social Media
About Social Rewards Promotions
About Siebel Loyalty Web Services for Social Media
Social Media Components
Siebel CRM Social Media Components
