27/27
Index
A
access
level, Restricted and Limited
link
level. See also Visibility Level.
link
Visibility Level
link
access controls
read
link
write
link
access controls, about
link
accumulate
link
action
link
action to perform, authoring flow
link
Advanced Search
configure button with function
link
See also Advanced Solution Search.
link
Advanced Solution Search
about
link
about default search
link
conducting
link
configure
link
controls to access
link
defined
link
filter or display scores
link
objective, results, usage
link
pass or pull mapped notes
link
permission
link
product and work summary
link
profile, platform attribute
link
published solutions
link
repair order
link
search for statements with
link
security menu
link
service request note
link link
troubleshooting search
link
All Keywords
defined
link
text searching
link
Any Keywords
defined
link
text search
link
applications, profile level
link
assigned resource groups, authoring flow
link
attachments, what are
link
authoring
notification, while
link
verify knowledge
link
authoring flows
action to perform
link
assigned resource group
link
associate to Category Security Group
link
change
link link
confirmation, receive or review
link
create
link
create resource group
link link
create resource groups
link
default
link
design
link
disable
link
e-mail notification
link
enable
link
example of
link
life cycle
link
lookup type for steps
link
manage
link
obsolete a solution
link
overview
link
profile option, default
link
profile option, select
link link
receive e-mail notification
link
resource group
link
resource group example
link
Responsibility
link
review and approve solutions
link
review process
link
save and submit solution to
link link link
select
link link link
select a step in
link
select status
link link
select step
link
select, profile option
link
sent notification during
link
set profile
link
set profile option
link
set up resource groups
link
solution status
link
solution submitted to
link
specify step
link
status
link
status or step
link
step
link
subscription
link
user-defined
link
verify resource group
link
verify setup
link
view or modify
link
what are
link
Authoring status
link
Autolink
content type, HTML with
link
content type, Text with
link
create links
link
define key keyword pattern words
link
destination, create function
link
font style, Text with
link
in solution import program
link
set up
link
autolinks
remap for agent-facing pages
link
B
Boolean
link
C
categories
about setting up
link
add to solution
link link
associate Category Security Groups with
link
associate solutions with
link
control access with Visibility setting
link
manage
link link
organize solutions into
link
overview
link
parent-child security level
link
security
link
specify Visibility level
link
status
link
usage with Solution-Level Security
link
user access to
link
Visibility
link
Visibility Level
link
what are
link
Category Security Group
access to, profile option
link
Category Security Groups
about
link link
about organizing
link
associate categories with
link
associate Responsibility with
link
associate solutions and categories
link
associate with authoring flow
link
associating solutions
link
create
link
delete
link
filtering hierarchy
link
relationship with Responsibility
link
relationship with User Access
link
set up and maintain
link
solution filtering hierarchy
link
statement filtering
link link
summary
link
update
link
cause
link
change authoring flows
link
comments, add to solution for reviewers
link
concurrent programs, unlock solutions
link
conditional dependencies
link
confirmation, receive or review
link
content types
default statement
link
HTML
link
HTML with Autolink
link link
Text
link link
Text with Autolink
link link
CS_Advanced_Search permission
link
CS_Assoc_Ext_Obj_To_Sol permission
link
CS_Freq_Used_Def_Update permission
link
CS_Freq_Used_Def_View permission
link
CS_KB_RTE_FONT_COLOR lookup type
link
CS_KB_RTE_FONT_LIST lookup type
link
CS_KB_SCORE lookup type
link
CS_KB_STATUS lookup type
link
CS_KB_USAGE_TYPE_WEIGHT lookup type
link
CS_Solution_View permission
link
CS_Solution_View_Internal permission
link
CS_Solutions_Comments_Add permission
link
CS_SYSTEM_ADMIN
link
CS_Types_Edit permission
link
CS_Types_View permission
link
CS_Worflow_Setup_View permission
link
CS_Workflow_Setup_Update permission
link
D
default
authoring flow
link
search mode, Simple Search
link
search, set
link
solution Visibility
link
delete
Solution Type
link
Statement Type
link
dependencies
setup checklist
link
verification
link
design
Solution Type
link
Statement Type
link
disassociate
solution type from statement type
link
statement type from solution type
link
DR mode, about
link link link link
Draft status
link link link
E
e-mail notifications, authoring flow
link
edit, solution
link
employee resource
about
link
set up in HTML
link
end users, flows
link
External
access level
link
external links
add to solution type
link
relate statement type to
link
External, Visibility Level
link
F
filter
visibilities
link
filtering
Category Security Groups
link
Category Security Groups and statements
link
statements with Category Security Groups
link
flows
end user
link
Knowledge Administrator
link
process
link
font color, for Rich Text Editor
link
font styles, specify
link
font, configure list for Rich Text Editor
link
Frequently Used Solutions, Top Solutions
link
function security, about
link
function, configure Advanced Search button
link
functions
with menus
link
G
guest users
access
link
set up
link
H
hierarchy, solution filtering
link
HTML
content type
link
with Autolink content type
link link
I
implementation, overview
link
import, solutions
link
installation site, profile level
link
installation, verification
link
integration
flow, search
link
Oracle Depot Repair
link
problems and solutions
link
store search to use
link
with Oracle Workflow
link
with other products
link
Internal
access level
link
user Visibility Level
link
J
job roles, about
link
K
key features
link
Knowledge
Action for Negative Solution Feedback
link
Action for Positive Solution Feedback
link
Assigned Category Security Group
link
Assigned Statement Visibility Level
link
Assigned Visibility Level
link
Batch size of solutions to index
link
Category assigned to Solutions created through third party application
link
Character display format for Statement text
link
Concurrent Search Mode for Simple Search
link
Default Searching Method
link
Default Solution Type for Authoring
link
Default Solution Visibility Level
link
Default Statement Content Type
link
Default Statement Visibility Level
link
Display "Using" search option on advanced solution Search
link
Display "Using" search option on simple search
link
Display Platform Attributes throughout Knowledge Management
link
Display Product Search Criteria
link
Display Quick Find
link
Display Search Related Solutions button on advanced solution
link
Display search results above the score
link
Filter solutions with no product association from search results
link
Ignore word match frequency in solution search results
link
Index Content As Soon As Possible
link
Maximum number of search results to display
link
Pass all mapped notes to KM for solution searching and authoring
link
Percentage of usage weighting in solution search result score
link
Repositories to search across in simple search
link
Search results score includes weighting from Product, Platform and category filters
link
Search to display for integrating applications
link
Select Authoring Flow
link
Starting Category for Browsing Solutions
link
Statement display order on solutions details
link
Time period (in days) for solution usage aging
link
Time period (in seconds) for user activity log
link
Token used for "Ignore match frequency" profile option
link
Trim extremities of usage score
link
Knowledge Administrator, flows
link
knowledge authoring, verify
link
knowledge base
manage structure of
link
search
link
set up structure
link
knowledge base structure, setup
link
Knowledge Management
Calculate Solution Usage Score concurrent program
link
Category Index Synchronization concurrent program
link
mark solutions for text re-indexing concurrent program
link
Purge Tracking History concurrent program
link
Solution Export Program concurrent program
link
Solution Import Program concurrent program
link
Solution Index Synchronization concurrent program
link
Statement Cleanup concurrent program
link
Statement Index Synchronization concurrent program
link
unlock stuck solutions concurrent program
link
update solution used count concurrent program
link
knowledge search, verify
link
Knowledge Worker, lock and update
link link
L
levels
organization of Visibility
link
seeded Visibility
link
Visibility, user
link
Limited
access level
link
links, create, Autolink
link
lock and update
add comments when cannot
link
after save or submit
link
cannot
link
edit statement, when
link
Knowledge Workers
link
knowledge workers
link
need permission to
link
other solutions
link
solution
link link
solution, when allowed
link
lookup types
configure steps for authoring flow
link
list of
link
lookup, personalize Simple Search using FND
link
M
manage, knowledge base structure
link
manage, statement types
link
mandatory statement types
link
menus
list of
link
list with Responsibility and tab
link
security, about
link
security, access control
link
self-defined
link
types of
link
with functions
link
merchant
link
N
navigation menu
link
note types
map to statement types
link
relate to statement type
link
Notes
component of service requests
link
component, usage
link
component, with TeleService
link
mapping Statement Type to
link
with solution
link
notifications
during solution authoring flow
link
e-mail, for a solution
link
mailer, environment
link
page, personalize
link
receive e-mail
link
send during authoring flow
link
who receives
link
notifications, authoring flow
link
O
Oracle Depot Repair
integration
link
review problems, repair order
link
Oracle Text
what is
link link
Oracle Workflow, integration with
link
overview
security
link
overview, Knowledge Management
link
P
parties, resource
link
partners, resource
link
permission
about
link
Advanced Solution Search
link
CS_Advanced_Search
link
CS_Assoc_Ext_Obj_To_Sol
link
CS_Freq_Used_Def_Update
link
CS_Freq_Used_Def_View
link
CS_Solution_View
link
CS_Solution_View_Internal
link
CS_Solutions_Comments_Add
link
CS_Types_Edit
link
CS_Types_View
link
CS_Worflow_Setup_View
link
CS_Workflow_Setup_Update
link
list of
link
personalization, about customizing with
link
personalize, notification page
link
problems and solutions
common
link
integration
link
miscellaneous
link
setup
link
process flows, about
link
profile options
default authoring flow
link
levels
link
select authoring flow
link link link
set up
link
profiles
assigned Visibility level
link
configure look and feel
link
data storage
link
enable usage recording
link
find user actions
link
level
link
making Rich Text Editor appear
link
option
access to Category Security Group
link
option, mandatory
link
option, remove category
link
option, seeded
link
option, set
link
options, before configuring
link
options, set
link
pass all mapped notes
link
platform attribute
link
Restrict
link
search to display
link
search, from integrated module
link
select authoring flow
link link
solution feedback
link
track solutions view
link
track solutions viewed
link
verify security
link
Publish status
link
Published status
link link
R
read access controls
link
receive confirmation
link
recommended solutions
link
relationship, defined
link
relationships
Visibility Levels and categories
link
Visibility Levels and users
link
Visibility Levels, solutions, statements
link
remap, autolinks for agent-facing pages
link
repository
define agent-facing Simple Search
link
specify
link
specify to search
link
Resource Group Assigned, example
link
resource groups
assign to step
link
associated with step
link
authoring flow
link
create
link link
create, authoring flow
link
create, for authoring flow
link
example
link
example of
link
members of
link
members to complete
link
set up for authoring flows
link
set up in HTML
link
to step, associate unique
link
track solution publishing
link
verification
link
verify
link
write-access control
link
resources, what are
link
responsibilities
associate Category Security Groups with
link
list with menus and tabs
link
menu
link
relationship with Category Security Groups
link
set up
link
table of
link
Responsibility
profile level
link
Restricted
access level
link
restrictions, Visibility Level
link
review, process, authoring flow
link
reviewers, add comments to solution
link
Rich Text Editor
configure font color
link
configure font list for
link
create statement
link
Create Statement page
link
create statements through
link
include image files
link
troubleshooting, appearance
link
roles
about
link
CS_SYSTEM_ADMIN
link
S
save and resume work later
link
save and submit solution to authoring flow
link
Saved status
link link
Score
link
search
All Keywords
link
Any Keywords
link
knowledge base
link
statement, about
link
verify knowledge
link
search results, weighting score
link
SearchItem, what is
link
SearchKeySet, what is
link
SearchManager, what is
link
SearchResult, what is
link
SearchService, what is
link link
Secure Enterprise Search
conditional setup dependency
link
steps to integrate with Knowledge Management
link
security
categories in
link
category usage with solution-level
link
change settings
link
control access
link
overview
link
relationships with solutions
link
Visibility
link
security menu
link
select step in authoring flow
link
service requests
note Advanced Solution Search
link
notes
link link
set default search method
link
Simple Search
about
link
browse from
link
browse Solution Categories
link
configure
link
default
link
default method
link
default search mode
link
define agent-facing repository
link
display or filter score
link
effective text searches
link
filter or display scores
link
from integration flow
link
guest user
link
objective, results, usage
link
pass or pull mapped notes
link
personalization using FND
link
security menu for
link
specify repositories
link
specify repositories to search
link
specify Using option
link
SQL Exception
link
store search from integration
link
troubleshooting search
link
using published solution
link
verification
link
weighting score
link
solution categories
link
See also categories.
Solution Category, browse
link
solution import program, Autolink in
link
solution types
add external link to
link
associate solution type to statement type
link
associate statement type required
link
associate to statement type
link
create
link link
delete
link link
design
link
disassociate from statement type
link link link
examples of
link
manage
link
organize solutions into
link
overview
link
set up
link
Solution-Cause-Action
link
update
link
view
link
Solution-Cause-Action (SCA) Solution Type
link
solution-level security.
link
See security.
solutions
add category to
link link
add comment to
link
add comments to
link
associate with categories
link
associate with Category Security Groups
link
browse
link
cannot lock and update
link
control access to
link
create Top, for iSupport
link
defined
link
filtering hierarchy
link
Frequently Used
link
import
link
in progress
link
lock and update
link link link
most restrictive Visibility
link
Notes
link
organize into categories
link
organize into solution types
link
other, lock and update
link
permission to lock and update
link
receive e-mail notification
link
recommended
link
restrict access to
link
review and approve
link
review status of
link
review tasks for
link
save and submit solution, in authoring flow
link
save and submit to authoring flow
link link
search published
link
security relationships
link
status, in authoring flow
link
submit to authoring flow
link
unlock
link
user access to
link
Visibility
link link
Visibility Level
link
Solutions in Progress
about
link
review
link
statement search, about
link
statement types
add
link
associate solution type requirement
link
associate to solution type
link link
associate with solution type
link
create
link link
delete
link
design
link
disassociate from solution type
link link link
end-dating
link
manage
link
mandatory
link
organize statements into
link
relate to external link
link
relate to note type
link
remove
link
set up
link
smap to note type
link
view
link
what are
link
statements
content type, default
link
create through Rich Text Editor
link link link
defined
link
edit, when locking and updating
link
field length
link
filtering with Category Security Groups
link
most restrictive Visibility
link
organize into types
link
search with Advanced Solution Search
link
set default Visibility
link
user access to
link
Visibility
link link link
Visibility Level
link
what are
link
status
Authoring
link
authoring flow
link
authoring flow solution
link
defined
link
Draft
link link link
in a category
link
negative
link
Publish
link
Published
link link
review
link
review status of solution
link
Saved
link link
select in authoring flow
link link
solution authoring flow
link
solution to
link
subcategories, restrict access to
link
subscriptions
authoring flow
link
supplier contacts, resource
link
symptom, defined
link
system requirements
link
T
text
content type
link
search, effective
link
Text with Autolink
content type
link
specify font style
link
Top Solutions, create, for iSupport
link
U
user access, relationship with Category Security Groups
link
users
flows
link
profile level
link
set up guest
link
Simple Search guest
link
Visibility Levels
link
Using option, specify
link
V
verification
authoring flow setup
link
installation and dependency
link
Simple Search
link
verify
knowledge authoring
link
knowledge search
link
Visibility
about
link
access category, solution, statement
link
assigned level, profile option
link
control access to categories
link
default solution
link
External
link
filtering, parent-child
link
hide
link
Internal
link
Level, category
link
Level, linear scale
link
Level, solution
link
Level, statement
link
Level, user
link
organization of levels
link
part of solution
link
read access control
link
security
link
seeded levels
link
set default, new statement
link
solution
link
solutions, most restrictive
link
specify level for category
link
statement
link link
statements, most restrictive Visibility
link
update or delete
link
user levels
link
what is
link
with categories
link
with solutions
link
with statements
link
Visibility Level
high or restricted access
link
low access
link
Visibility level, what is
link
W
workflows
permission to view solution authoring
link
select HTML mail
link
update authoring
link
write access controls
link