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Oracle Directory Server Enterprise Edition Troubleshooting Guide 11g Release 1 (11.1.1.5.0) |
1. Overview of Troubleshooting Directory Server Enterprise Edition
2. Troubleshooting Installation and Migration Problems
3. Troubleshooting Replication
4. Troubleshooting Directory Proxy Server
Collecting Generic Directory Proxy Server Data
Collecting Version Information for Directory Proxy Server
Running the dpadm Command in Verbose Mode
Troubleshooting Problems With the Directory Proxy Server Process
Overview of Process Troubleshooting Tools
Using Java Tools With Directory Proxy Server 11g Release 1 (11.1.1.5.0)
Using Solaris Tools With Directory Proxy Server
Troubleshooting a Hung or Unresponsive Directory Proxy Server Process
Collecting Data About a Directory Proxy Server 11g Release 1 (11.1.1.5.0) Hang on Solaris
Troubleshooting Directory Proxy Server for Refused Connections
Troubleshooting Directory Proxy Server Using Data Under cn=monitor
5. Troubleshooting Directory Server Problems
6. Troubleshooting Data Management Problems
7. Troubleshooting Identity Synchronization for Windows
8. Troubleshooting DSCC Problems
9. Directory Server Error Log Message Reference
No matter the type of problem you are encountering, there is a minimum set of data that needs to be collected and, if necessary, provided to Sun Support.
The following sections describe how to collect configuration information on current and previous versions of Directory Proxy Server.
You can collect the Directory Proxy Server version information using any of the following ways:
Use the $ dpadm -V command to get the detailed information about the Directory Proxy Server version. It displays the output similar to the following output:
[dpadm] dpadm : 7.0 B2009.0219.2158 NAT Copyright 2009 Sun Microsystems, Inc. All Rights Reserved. SUN PROPRIETARY/CONFIDENTIAL. Use is subject to license terms. [DPS] Sun Microsystems, Inc. Sun-Java(tm)-System-Directory-Proxy-Server/7.0 B2009.0219.2146
The version information is available in the instance-dir/logs/error file. For example, the error log displays the version information as follows:
[31/Mar/2009:18:45:34 +0530] - STARTUP - INFO - \ Sun-Directory-Proxy-Server/7.0 B2009.0219.2146 started \ on host server1 in directory /local/dps.3333
Running the dpadm command in verbose mode will provide information to help troubleshoot problems that occur during instance creation or deletion, data backup, and so on. Run the dpadm is verbose mode as follows:
# dpadm -v
Collect the Directory Proxy Server configuration information. This information is available in the instance-dir/logs/errors file. For example, the error log displays the configuration information as follows:
user@server1 local]$ more dps.3333/logs/errors [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Global log level INFO (from config) [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Logging Service configured [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Java Version: 1.5.0_12 (Java Home: /usr/jdk/instances/jdk1.5.0/jre) [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04) [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Java HotSpot(TM) 64-Bit Server VM (build 1.5.0_12-b04, mixed mode) [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Java Heap Space: Total Memory (-Xms) = 241MB, Max Memory (-Xmx) = 241MB [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Operating System: SunOS/sparcv9 5.9 [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ SSL initialization succeeded. [31/Mar/2009:18:45:33 +0530] - CONFIG - WARN - \ Attribute certMappingDataViewPolicy in entry \ cn=LDAPS Listener,cn=Client Listeners,cn=config missing. Using ALL_DATA_VIEW [31/Mar/2009:18:45:33 +0530] - STARTUP - INFO - \ Creating 50 worker threads. [31/Mar/2009:18:45:34 +0530] - BACKEND - WARN - \ Can't retrieve LDAP schema (LDAP error code: 32) \ No data view were found to process the search request. [31/Mar/2009:18:45:34 +0530] - STARTUP - INFO - \
Collect the Directory Proxy Server logs. By default, the logs are stored in the following directory:
instance-path/logs
If you are providing this information to Sun Support, you should also include the generic Directory Server data from the various Directory Servers involved. This generic data includes the Directory Server version and the Directory Server access, error, and audit logs. For more information about collecting the Directory Server generic information, see Collecting Generic Data.
Include generic information about any other backend servers you may be using, such as JDBC backends, a SQL database, or an Oracle database.