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Sun Server X2-4 (formerly Sun Fire X4470 M2)

Service Manual

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Document Information

Using This Documentation

1.  Sun Server X2-4 Service Manual Overview

1.1 System Overview

1.1.1 Intel Xeon E7 Platform

1.1.2 Block Diagrams

1.1.3 Processors (CPUs)

1.1.4 Memory

1.1.5 Cooling

1.1.6 Input/Output (I/O)

1.1.7 Summary of Supported Components and Capabilities

1.2 Server Front Panel Features

1.3 Server Back Panel Features

1.4 Performing Service Related Tasks

2.  Preparing to Service the Sun Server X2-4

2.1 Location of Replaceable Components

2.2 Tools and Equipment Needed

2.3 Performing Electrostatic Discharge and Static Prevention Measures

2.3.1 Using an Antistatic Wrist Strap

2.3.2 Using an Antistatic Mat

2.4 Positioning the Server for Maintenance

Extend the Server to the Maintenance Position

2.5 Releasing the Cable Management Arm

Release the CMA

2.6 Powering Off the Server

Power Off the Server Using the Service Processor Command-Line Interface

2.7 Removing the Server Top Cover

Remove the Server Top Cover

2.8 Removing or Installing Filler Panels

2.9 Attaching Devices to the Server

2.9.1 Connector Locations

2.9.2 Cabling the Server

3.  Servicing CRU Components That Do Not Require Server Power Off

3.1 Servicing Disk Drives (CRU)

3.1.1 Disk Drive Status LED Reference

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Remove a Disk Drive Filler Panel

Remove a Disk Drive

Install a Disk Drive

Install a Disk Drive Filler Panel

3.2 Servicing Fan Modules (CRU)

3.2.1 About Server Fans

3.2.2 Fan Module LED Reference

3.2.3 Detecting Fan Module Failure

3.2.4 Removing and Installing Fan Modules

Remove a Fan Module

Install a Fan Module

3.3 Servicing Power Supplies (CRU)

3.3.1 Power Supply LED Reference

3.3.2 Detecting a Power Supply Failure

3.3.3 Removing and Installing Power Supplies

Remove a Power Supply

Install a Power Supply

4.  Servicing CRU Components That Require Server Power Off

4.1 Servicing Memory Risers and DIMMs (CRU)

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

4.1.2 Memory Riser Population Rules

4.1.3 Memory Riser DIMM Population Rules

4.1.4 Memory Performance Guidelines

4.1.5 DIMM Fault Isolation

4.1.6 Supported DIMMs

4.1.7 Unsupported DIMMs

4.1.8 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Remove a Memory Riser Filler Panel

Remove a DIMM Filler Panel

Remove a Memory Riser and DIMM

Install Memory Risers and DIMMs

Install a Memory Riser Filler Panel

Install a DIMM Filler Panel

4.2 Servicing PCIe Cards (CRU)

4.2.1 PCIe Card Configuration Rules

4.2.2 PCIe Cards With Bootable Devices

4.2.3 Avoiding PCI Resource Exhaustion Errors

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Remove a PCIe Card Filler Panel

Remove a PCIe Card

Install a PCIe Card

Install a PCIe Card Filler Panel

4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

4.4 Servicing the System Lithium Battery (CRU)

Remove the System Battery

Install the System Battery

5.  Servicing FRU Components

5.1 Servicing the CPU and Heatsink (FRU)

5.1.1 CPU Placement

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

Remove a Heatsink Filler Panel and CPU Cover Plate

Remove a Heatsink and CPU

Install a Heatsink and CPU

Install a Heatsink Filler Panel

5.2 Servicing the Fan Board (FRU)

Remove the Fan Board

Install the Fan Board

5.3 Servicing the Power Supply Backplane (FRU)

Remove the Power Supply Backplane

Install the Power Supply Backplane

5.4 Servicing the Disk Drive Backplane (FRU)

Remove the Disk Drive Backplane

Install the Disk Drive Backplane

5.5 Servicing the Motherboard (FRU)

Remove the Motherboard

Install the Motherboard

6.  Returning the Server to Operation

6.1 Replacing the Server Top Cover

Replace the Server Top Cover

6.2 Returning the Server to the Normal Rack Position

Return the Server to the Normal Rack Position

6.3 Powering On the Server

Power On the Server

7.  Servicing the Server at Boot Time

7.1 Powering On the Server

7.2 About the BIOS

7.3 Default BIOS Power-On Self-Test (POST) Events

7.4 BIOS POST F1 and F2 Errors

7.5 How BIOS POST Memory Testing Works

7.6 Ethernet Port Device and Driver Naming

7.6.1 Ethernet Port Booting Priority

7.7 BIOS Setup Utility Menus

7.8 Performing Common BIOS Procedures

Access the BIOS Setup Utility

Reset the BIOS Password

Configure Support for TPM

Configure SP LAN Settings

Configure Option ROM Settings

7.8.1 Configuring Serial Port Sharing

7.9 BIOS and SP Updates

7.10 BIOS Configuration Tool

8.  Troubleshooting the Server and ILOM Defaults

8.1 Troubleshooting the Server

8.2 Diagnostic Tools

8.2.1 Diagnostic Tool Documentation

8.3 Using the Preboot Menu Utility

8.3.1 Accessing the Preboot Menu

8.3.2 Restoring Oracle ILOM to Default Settings

8.3.3 Restoring Oracle ILOM Access to the Serial Console

8.3.4 Restoring the SP Firmware Image

8.3.5 Preboot Menu Command Summary

8.4 Contacting Support

8.5 Locating the Chassis Serial Number

A.  Server Specifications

A.1 Physical Specifications

A.2 Electrical Specifications

A.3 Environmental Requirements

B.  BIOS Setup Utility Menus

B.1 BIOS Main Menu Selections

B.2 BIOS Advanced Menu Selections

B.3 BIOS PCIPnP Menu Selections

B.4 BIOS Boot Menu Selections

B.5 BIOS Security Menu Selections

B.6 BIOS IO/MMIO Menu Selections

B.7 BIOS Chipset Menu Selections

B.8 BIOS Exit Menu Selections

C.  Connector Pinouts

C.1 USB Connectors

C.2 Serial Connector

C.3 Gigabit-Ethernet Connectors

C.4 Network Management Port Connector

C.5 Video Connectors

C.6 Serial Attached SCSI (SAS) Connector

D.  Getting Server Firmware and Software

D.1 Firmware and Software Updates

D.2 Firmware and Software Access Options

D.3 Available Software Release Packages

D.4 Accessing Firmware and Software

Download Firmware and Software Using My Oracle Support

D.4.1 Requesting Physical Media

D.4.2 Gathering Information for the Physical Media Request

D.5 Installing Updates

D.5.1 Installing Firmware

D.5.2 Installing Hardware Drivers and OS Tools

Index

5.1 Servicing the CPU and Heatsink (FRU)

This section describes how to service the CPU and heatsink.


Electrical

Caution - These procedures require that you handle components that are sensitive to static discharge. This sensitivity can cause the component to fail. To avoid damage, ensure that you follow antistatic practices as described in 2.3 Performing Electrostatic Discharge and Static Prevention Measures.


5.1.1 CPU Placement

The server operates with either two or four CPUs. In a two-CPU system, the CPUs must be installed in sockets 0 and 2.

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

Use the following procedures to remove and install a heatsink filler panel, a CPU cover plate, a heatsink, and a CPU.


Note - When installing a CPU, you must also remove the heatsink or heatsink filler panel on the CPU to the left (facing toward the front of the chassis) of the one to be installed so that the CPU release lever has room to properly disengage.


Remove a Heatsink Filler Panel and CPU Cover Plate

  1. Prepare for servicing:
    1. Attach an antistatic wrist strap.

      See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

    2. Power off the server completely and disconnect all power cords from the server power supplies.

      See 2.6 Powering Off the Server.

    3. Extend the server to the maintenance position.

      See 2.4 Positioning the Server for Maintenance.

    4. Remove the top cover.

      See 2.7 Removing the Server Top Cover.

  2. Loosen the two captive screws holding the heatsink filler panel in place.
  3. Lift the heatsink filler panel out of the chassis.

    Hot

    Caution - Whenever you remove a heatsink filler panel, you should replace it with a heatsink or another heatsink filler panel; otherwise, the server might overheat due to improper airflow.


  4. If you are installing a CPU into a CPU socket where a CPU has never been installed, remove the CPU cover plate:
    1. Disengage the CPU release lever by pushing down and moving it to the side away from the CPU socket, and then rotating the lever upward.
    2. Open the load plate and carefully remove the CPU cover plate.

Remove a Heatsink and CPU

Refer to Fault Remind Button on Air Divider and Removing the Heatsink and CPU when completing the following procedure.

  1. Prepare for servicing:
    1. Attach an antistatic wrist strap.

      See 2.3 Performing Electrostatic Discharge and Static Prevention Measures.

    2. Power off the server completely and disconnect all power cords from the server power supplies.

      See 2.6 Powering Off the Server.

    3. Extend the server to the maintenance position.

      See 2.4 Positioning the Server for Maintenance.

    4. Remove the top cover.

      See 2.7 Removing the Server Top Cover.

  2. If necessary, identify the location of the faulty CPU by pressing the Fault Remind button on the air divider.
    • If the CPU LED behind the CPU on the motherboard is off: CPU is operating properly.
    • If the CPU LED behind the CPU on the motherboard is on (amber): CPU is faulty and should be replaced.

      Note - Located above the Fault Remind button is the Fault Remind button Power LED. When the Fault Remind button is pressed, the Power LED illuminates (green) to indicate that the remind circuitry is working correctly.



      Figure 5-1 Fault Remind Button on Air Divider

      image:Figure showing Fault Remind button on air divider.
  3. Remove the heatsink:
    1. Unscrew the two Phillips screws from the heatsink.

      Turn the screws alternately one and one half turns until they are fully removed.

    2. Twist the heatsink slightly to break the grease seal, lift off the heatsink and place it upside down on a flat surface to prevent the thermal grease from contaminating other components.
    3. Use an alcohol pad to clean the thermal grease from both the bottom of the heatsink and the top of the CPU.

      Hot

      Caution - Whenever you remove a heatsink, you should replace it with another heatsink or a filler panel; otherwise, the server might overheat due to improper airflow.



      Caution

      Caution - Failure to clean the heatsink and the CPU prior to removing the CPU could result in accidental contamination of the CPU socket or other components. Also, be careful not to get the grease on your fingers as this could result in contamination of components.


  4. If you are replacing the CPU as well as the heatsink, remove the CPU:
    1. Disengage the CPU release lever by pushing down and moving it to the side away from the CPU, and then rotating the lever upward.
    2. Open the load plate and carefully remove the CPU.

      Figure 5-2 Removing the Heatsink and CPU

      image:Figure showing how to remove a heatsink and CPU.

Install a Heatsink and CPU

  1. Unpack the installation kit.

    Depending on whether you are adding a new CPU and heatsink, or replacing one or both of these components because they are damaged, your kit might contain the following:

    • CPU and pre-greased heatsink
    • Pre-greased heatsink only
    • CPU only, with syringe to apply thermal grease to existing heatsink
  2. If applicable, install the CPU (Installing the CPU).
    1. Properly orient the CPU with the socket alignment tabs and carefully place the CPU into the socket.

      Ensure that the orientation is correct as damage might result if the CPU pins are not aligned correctly.


      Figure 5-3 Installing the CPU

      image:Figure showing how to install a heatsink and CPU.
    2. Lower the load plate.

      Ensure that the load plate sits flat around the periphery of the CPU.

    3. Engage the release lever by rotating it downward and slipping it under the catch.
  3. Install the heatsink.
    1. If you are reusing an existing cleaned heatsink, use the syringe (supplied with the new or replacement CPU) to apply thermal grease on top of the CPU in a star pattern.

      Note - You do not need to complete this step if you have a new heatsink since new heatsinks come with thermal grease already applied.


    2. Orient the heatsink so that the two screws line up with the mounting studs.

      Caution

      Caution - When handling the heatsink, be careful not to get the thermal grease on your fingers so as not to transfer the grease to other server components. To do so could cause component contamination and/or damage.


    3. Carefully position the heatsink on the CPU, aligning it with the mounting posts to reduce movement after it makes initial contact with the layer of thermal grease.

      Caution

      Caution - If the heatsink assembly is moved too much during its installation, the layer of thermal grease might not be distributed evenly, leading to component damage.


    4. Tighten the screws alternately one-half turn until fully seated.
  4. Return the server to operation:
    1. Install the top cover.

      See 6.1 Replacing the Server Top Cover.

    2. Return the server to the normal rack position.

      See 6.2 Returning the Server to the Normal Rack Position.

    3. Reconnect all power cords to the server power supplies and power on the server.

      See 6.3 Powering On the Server.

  5. If the CPU being installed is replacing a faulty CPU, manually clear the CPU fault using Oracle ILOM.

    For instructions on clearing server faults, refer to the Oracle Integrated Lights Out Manager (ILOM) 3.1 Users Guide.

Install a Heatsink Filler Panel

  1. Orient the heatsink filler panel so that the two captive screws line up with the mounting studs.
  2. Carefully position the heatsink filler panel on top of the CPU socket.
  3. Tighten the two captive screws to secure the heatsink filler panel.
  4. Return the server to operation:
    1. Install the top cover.

      See 6.1 Replacing the Server Top Cover.

    2. Return the server to the normal rack position.

      See 6.2 Returning the Server to the Normal Rack Position.

    3. Power on the server.

      See 6.3 Powering On the Server.