1. Sun Server X2-4 Service Manual Overview
1.1.7 Summary of Supported Components and Capabilities
1.2 Server Front Panel Features
1.3 Server Back Panel Features
1.4 Performing Service Related Tasks
2. Preparing to Service the Sun Server X2-4
2.1 Location of Replaceable Components
2.2 Tools and Equipment Needed
2.3 Performing Electrostatic Discharge and Static Prevention Measures
2.3.1 Using an Antistatic Wrist Strap
2.4 Positioning the Server for Maintenance
Extend the Server to the Maintenance Position
2.5 Releasing the Cable Management Arm
Power Off the Server Using the Service Processor Command-Line Interface
2.7 Removing the Server Top Cover
2.8 Removing or Installing Filler Panels
2.9 Attaching Devices to the Server
3. Servicing CRU Components That Do Not Require Server Power Off
3.1 Servicing Disk Drives (CRU)
3.1.1 Disk Drive Status LED Reference
3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels
Remove a Disk Drive Filler Panel
Install a Disk Drive Filler Panel
3.2 Servicing Fan Modules (CRU)
3.2.2 Fan Module LED Reference
3.2.3 Detecting Fan Module Failure
3.2.4 Removing and Installing Fan Modules
3.3 Servicing Power Supplies (CRU)
3.3.1 Power Supply LED Reference
3.3.2 Detecting a Power Supply Failure
3.3.3 Removing and Installing Power Supplies
4. Servicing CRU Components That Require Server Power Off
4.1 Servicing Memory Risers and DIMMs (CRU)
4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout
4.1.2 Memory Riser Population Rules
4.1.3 Memory Riser DIMM Population Rules
4.1.4 Memory Performance Guidelines
4.1.8 Removing and Installing Memory Risers, DIMMs, and Filler Panels
Remove a Memory Riser Filler Panel
Remove a Memory Riser and DIMM
Install Memory Risers and DIMMs
Install a Memory Riser Filler Panel
4.2 Servicing PCIe Cards (CRU)
4.2.1 PCIe Card Configuration Rules
4.2.2 PCIe Cards With Bootable Devices
4.2.3 Avoiding PCI Resource Exhaustion Errors
4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels
Remove a PCIe Card Filler Panel
Install a PCIe Card Filler Panel
4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)
Remove the DVD Drive or DVD Drive Filler Panel
Install the DVD Drive or DVD Drive Filler Panel
4.4 Servicing the System Lithium Battery (CRU)
5.1 Servicing the CPU and Heatsink (FRU)
5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU
5.2 Servicing the Fan Board (FRU)
5.3 Servicing the Power Supply Backplane (FRU)
Remove the Power Supply Backplane
Install the Power Supply Backplane
5.4 Servicing the Disk Drive Backplane (FRU)
Remove the Disk Drive Backplane
Install the Disk Drive Backplane
5.5 Servicing the Motherboard (FRU)
6. Returning the Server to Operation
6.1 Replacing the Server Top Cover
6.2 Returning the Server to the Normal Rack Position
Return the Server to the Normal Rack Position
7. Servicing the Server at Boot Time
7.3 Default BIOS Power-On Self-Test (POST) Events
7.4 BIOS POST F1 and F2 Errors
7.5 How BIOS POST Memory Testing Works
7.6 Ethernet Port Device and Driver Naming
7.6.1 Ethernet Port Booting Priority
7.8 Performing Common BIOS Procedures
7.8.1 Configuring Serial Port Sharing
8. Troubleshooting the Server and ILOM Defaults
8.1 Troubleshooting the Server
8.2.1 Diagnostic Tool Documentation
8.3 Using the Preboot Menu Utility
8.3.1 Accessing the Preboot Menu
8.3.1.1 Prerequisites for Accessing the Preboot Menu
Edit Preboot Menu for Remote Serial Access
8.3.1.2 Edit Mode Settings in Preboot Menu
8.3.2 Restoring Oracle ILOM to Default Settings
Reset Oracle ILOM Configuration Using the Preboot Menu
8.3.3 Restoring Oracle ILOM Access to the Serial Console
Restore Access to the Serial Console Using the Preboot Menu
8.3.4 Restoring the SP Firmware Image
8.3.4.1 Prerequisites for Restoring SP Firmware Using the Preboot Menu
8.5 Locating the Chassis Serial Number
A.3 Environmental Requirements
B.2 BIOS Advanced Menu Selections
B.3 BIOS PCIPnP Menu Selections
B.5 BIOS Security Menu Selections
B.6 BIOS IO/MMIO Menu Selections
B.7 BIOS Chipset Menu Selections
C.3 Gigabit-Ethernet Connectors
C.4 Network Management Port Connector
C.6 Serial Attached SCSI (SAS) Connector
D. Getting Server Firmware and Software
D.1 Firmware and Software Updates
D.2 Firmware and Software Access Options
D.3 Available Software Release Packages
D.4 Accessing Firmware and Software
Download Firmware and Software Using My Oracle Support
D.4.1 Requesting Physical Media
D.4.2 Gathering Information for the Physical Media Request
You can use the Preboot Menu utility installed on your server to make changes to some of Oracle ILOM's settings while Oracle ILOM is not currently running. The Preboot Menu also enables you to reset Oracle ILOM to its default settings, as well as restore the SP firmware image on your system.
For more information about how to use the Preboot Menu Utility, see these sections:
To access the Preboot Menu, you must reset the SP and interrupt the boot process. You can interrupt the ILOM boot process by either:
Using the Locate button on the local server.
For details about the requirements for this local access method, see 8.3.1.1 Prerequisites for Accessing the Preboot Menu.
Or
Typing xyzzy during a pause in the bootstrap process from a remote serial terminal.
For details about the requirements for this remote serial access method, see 8.3.1.1 Prerequisites for Accessing the Preboot Menu.
Some Preboot Menu settings must be configured first, and until they are, you must use the Locate button method to access the Preboot Menu.
Ensure that the applicable requirements are met prior to accessing the Preboot Menu from either a local or remote connection.
For local access to the Preboot Menu (using Locate button)
You must connect a terminal or console capable of running terminal emulation software to the serial port on the server using a cable.
For more information about how to attach local devices to the server using a dongle cable, see 2.9 Attaching Devices to the Server.
For instructions for accessing the Preboot Menu by using the Locate button, see Access the Preboot Menu.
For remote serial access to the Preboot Menu (typing xyzzy during bootstrap)
Prior to accessing the Preboot Menu remotely, you must set the bootdelay and check_physical_presence settings in the Preboot Menu to enable remote serial access. To configure these settings for the first time, you need to:
Access the Preboot Menu using the Locate button on the local server as described in Access the Preboot Menu.
Edit the settings in the Preboot Menu to enable remote access as described in Edit Preboot Menu for Remote Serial Access.
Use a remote serial terminal or console running terminal emulation software to access the Preboot Menu remotely.
Note - You cannot use an SSH, or a remote KVMS session to access the Preboot Menu remotely.
For example:
ILOM reboots and messages begin scrolling on the screen.
Or
Booting linux in n seconds...
Note - You cannot interrupt the Oracle ILOM boot process by typing xyzzy until you have configured the settings as described in Edit Preboot Menu for Remote Serial Access.
The Oracle ILOM Preboot Menu appears.
Booting linux in 10 seconds... ILOM Pre-boot Menu ------------------ Type "h" and [Enter] for a list of commands, or "?" [Enter] for command-line key bindings. Type "h cmd" for summary of 'cmd' command. Warning: SP will warm-reset after 300 seconds of idle time. Set 'bootretry' to -1 to disable the time-out. Preboot>
For instructions, see Edit Preboot Menu for Remote Serial Access.
For instructions, see Reset Oracle ILOM Configuration Using the Preboot Menu.
For instructions, see Restore Access to the Serial Console Using the Preboot Menu.
For instructions, see Restore the SP Firmware Image Using the Preboot Menu.
For command details, see 8.3.5 Preboot Menu Command Summary.
The Preboot Menu enters edit mode.
In edit mode, the Preboot Menu displays its selections one-by-one, offering you a chance to change each one.
This value (3, 10, or 30) specifies the number of seconds the SP boot process delays while waiting for your input.
The Preboot Menu re-displays the bootdelay setting with the new value.
The Preboot Menu selections appear.
To change the check_physical_presence setting, type no, then press Enter.
The Preboot Menu displays the check_physical_presence setting with the new value.
The Preboot Menu asks you to confirm your changes.
Enter ‘y[es]' to commit changes: [no]
If you want to exit the edit session without saving your changes, type n.
The following example shows an edit session where the check_physical_presence setting is changed.
Note - For a list of other settings you can edit in the Preboot Menu, see 8.3.1.2 Edit Mode Settings in Preboot Menu.
Preboot> edit Press Enter by itself to reach the next question. Press control-C to discard changes and quit. Values for baudrate are {[ 9600 ]| 19200 | 38400 | 57600 | 115200}. Set baudrate? [9600] Values for serial_is_host are {[ 0 ]| 1 }. Set serial_is_host? [0] Values for bootdelay are { -1 | 3 | 10 | 30 }. Set bootdelay? [3] 10 Set bootdelay? [10] Values for bootretry are { -1 | 30 | 300 | 3000 }. Set bootretry? [-1] Values for diags_mode are { Normal | Quick | Extended | Skip }. Set diags_mode? [Normal] Values for preferred are {[ 0 ]| 1 }. Set preferred? [<not set>] Values for preserve_conf are {[ yes ]| no }. Set preserve_conf? [yes] Values for check_physical_presence are {[ yes ]| no }. Set check_physical_presence? [yes] no Set check_physical_presence? [no] Enter 'y[es]' to commit changes: [no] y Summary: Changed 2 settings. Preboot>
In addition to changing the settings required in the Preboot Menu to enable remote access, you can also change other edit mode settings in the Preboot Menu. For a list of these settings, see Edit Mode Preboot Menu Command Settings.
Table 8-3 Edit Mode Preboot Menu Command Settings
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You can use the Preboot Menu to restore Oracle ILOM settings to their defaults.
Preboot> unconfig ilom_conf
Setting ‘preserve_conf' to ‘no' for the next boot of ILOM.
Preboot> boot
The Preboot Menu exits and the SP restarts.
After restarting the Oracle ILOM SP, the value for Oracle ILOM settings revert to their defaults.
In the event that the serial connection between Oracle ILOM and a host becomes unavailable, you can restore access to the serial port connection by reconfiguring the host as the external serial port owner in either the Oracle ILOM web interface or CLI, or in the Preboot Menu.
To determine which interface to use when restoring the serial connection between Oracle ILOM and a host console, consider the following:
If a network connection is available, you should use the Oracle ILOM web interface or CLI to restore Oracle ILOM's access to the serial console.
For instructions, see 7.8.1 Configuring Serial Port Sharing.
If a network connection is unavailable, you should use the procedure in Restore Access to the Serial Console Using the Preboot Menu to restore ILOM access to the serial console.
The Preboot Menu enters edit mode.
In edit mode, the Preboot Menu displays its selections one-by-one, offering you a chance to change each one.
To change the serial_is_host setting, type 0, and then press Enter.
The Preboot Menu appears with the new value for the serial_is_host setting.
The Preboot Menu settings appear.
Enter ‘y[es]' to commit changes: [no]
The Preboot Menu displays this message:
Summary: Changed 1 settings
Preboot>
If Oracle ILOM is available, you should always use the Oracle ILOM web interface or CLI to restore the firmware image. For instructions about how to restore the firmware image, using either the Oracle ILOM web interface or CLI, refer to the Oracle ILOM documentation. If Oracle ILOM is unavailable, you can use the Preboot Menu or IPMIflash to restore the SP firmware image.
Note - If you are unable to access Oracle ILOM to update the SP firmware image using either the Oracle ILOM interfaces or IPMIflash, you should contact a service representative for assistance.
Caution - To restore the SP firmware image using the Preboot Menu, you must be a qualified service technician. |
To use the Preboot Menu to restore the SP firmware image on the server, see the following sections:
The following requirements must be met prior to restoring the SP firmware on your server using the Preboot Menu.
You must be a qualified service technician to perform this procedure.
You must have a valid .flash firmware image file on a TFTP server.
Note - Restoring the SP firmware using the Preboot Menu requires a .flash file instead of a.pkg file that is typically used to update the SP using the Oracle ILOM interfaces.
To restore the SP firmware image using the Preboot Menu, follow these steps:
Note - If you do not have a DHCP server on your network, you must manually configure your network settings by issuing the net config command. You need to be connected to a network that has access to the TFTP server.
Caution - The use of the net flash command is reserved for use by service personnel only. |
net flash tftpIPaddress path/nameILOM-version-Sun_Server_X2-4.pkg.flash
where:
tftpIPaddress is the IP address of a TFTP server.
path is the path to the file relative to /tftpboot.
version is the version of SP firmware.
For example:
net flash 10.8.173.25 images/ILOM-3_1_x-x-rxxxx-Sun_Server_X2-4.pkg
After a series of messages, the Preboot Menu prompt appears.
For example:
Preboot> reset
The Preboot Menu exits and the service processor restarts.
Preboot Menu Commands identifies the Preboot Menu commands.
Table 8-4 Preboot Menu Commands
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