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Sun Server X2-4 (formerly Sun Fire X4470 M2)

Service Manual

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Document Information

Using This Documentation

1.  Sun Server X2-4 Service Manual Overview

1.1 System Overview

1.1.1 Intel Xeon E7 Platform

1.1.2 Block Diagrams

1.1.3 Processors (CPUs)

1.1.4 Memory

1.1.5 Cooling

1.1.6 Input/Output (I/O)

1.1.7 Summary of Supported Components and Capabilities

1.2 Server Front Panel Features

1.3 Server Back Panel Features

1.4 Performing Service Related Tasks

2.  Preparing to Service the Sun Server X2-4

2.1 Location of Replaceable Components

2.2 Tools and Equipment Needed

2.3 Performing Electrostatic Discharge and Static Prevention Measures

2.3.1 Using an Antistatic Wrist Strap

2.3.2 Using an Antistatic Mat

2.4 Positioning the Server for Maintenance

Extend the Server to the Maintenance Position

2.5 Releasing the Cable Management Arm

Release the CMA

2.6 Powering Off the Server

Power Off the Server Using the Service Processor Command-Line Interface

2.7 Removing the Server Top Cover

Remove the Server Top Cover

2.8 Removing or Installing Filler Panels

2.9 Attaching Devices to the Server

2.9.1 Connector Locations

2.9.2 Cabling the Server

3.  Servicing CRU Components That Do Not Require Server Power Off

3.1 Servicing Disk Drives (CRU)

3.1.1 Disk Drive Status LED Reference

3.1.2 Removing and Installing Disk Drives and Disk Drive Filler Panels

Remove a Disk Drive Filler Panel

Remove a Disk Drive

Install a Disk Drive

Install a Disk Drive Filler Panel

3.2 Servicing Fan Modules (CRU)

3.2.1 About Server Fans

3.2.2 Fan Module LED Reference

3.2.3 Detecting Fan Module Failure

3.2.4 Removing and Installing Fan Modules

Remove a Fan Module

Install a Fan Module

3.3 Servicing Power Supplies (CRU)

3.3.1 Power Supply LED Reference

3.3.2 Detecting a Power Supply Failure

3.3.3 Removing and Installing Power Supplies

Remove a Power Supply

Install a Power Supply

4.  Servicing CRU Components That Require Server Power Off

4.1 Servicing Memory Risers and DIMMs (CRU)

4.1.1 CPUs, Memory Risers, and DIMMs Physical Layout

4.1.2 Memory Riser Population Rules

4.1.3 Memory Riser DIMM Population Rules

4.1.4 Memory Performance Guidelines

4.1.5 DIMM Fault Isolation

4.1.6 Supported DIMMs

4.1.7 Unsupported DIMMs

4.1.8 Removing and Installing Memory Risers, DIMMs, and Filler Panels

Remove a Memory Riser Filler Panel

Remove a DIMM Filler Panel

Remove a Memory Riser and DIMM

Install Memory Risers and DIMMs

Install a Memory Riser Filler Panel

Install a DIMM Filler Panel

4.2 Servicing PCIe Cards (CRU)

4.2.1 PCIe Card Configuration Rules

4.2.2 PCIe Cards With Bootable Devices

4.2.3 Avoiding PCI Resource Exhaustion Errors

4.2.4 Removing and Installing PCIe Cards and PCIe Card Filler Panels

Remove a PCIe Card Filler Panel

Remove a PCIe Card

Install a PCIe Card

Install a PCIe Card Filler Panel

4.3 Servicing the DVD Drive and DVD Driver Filler Panel (CRU)

Remove the DVD Drive or DVD Drive Filler Panel

Install the DVD Drive or DVD Drive Filler Panel

4.4 Servicing the System Lithium Battery (CRU)

Remove the System Battery

Install the System Battery

5.  Servicing FRU Components

5.1 Servicing the CPU and Heatsink (FRU)

5.1.1 CPU Placement

5.1.2 Removing and Installing a Heatsink Filler Panel, CPU Cover Plate, Heatsink, and CPU

5.2 Servicing the Fan Board (FRU)

Remove the Fan Board

Install the Fan Board

5.3 Servicing the Power Supply Backplane (FRU)

Remove the Power Supply Backplane

Install the Power Supply Backplane

5.4 Servicing the Disk Drive Backplane (FRU)

Remove the Disk Drive Backplane

Install the Disk Drive Backplane

5.5 Servicing the Motherboard (FRU)

Remove the Motherboard

Install the Motherboard

6.  Returning the Server to Operation

6.1 Replacing the Server Top Cover

Replace the Server Top Cover

6.2 Returning the Server to the Normal Rack Position

Return the Server to the Normal Rack Position

6.3 Powering On the Server

Power On the Server

7.  Servicing the Server at Boot Time

7.1 Powering On the Server

7.2 About the BIOS

7.3 Default BIOS Power-On Self-Test (POST) Events

7.4 BIOS POST F1 and F2 Errors

7.5 How BIOS POST Memory Testing Works

7.6 Ethernet Port Device and Driver Naming

7.6.1 Ethernet Port Booting Priority

7.7 BIOS Setup Utility Menus

7.8 Performing Common BIOS Procedures

Access the BIOS Setup Utility

Reset the BIOS Password

Configure Support for TPM

Configure SP LAN Settings

Configure Option ROM Settings

7.8.1 Configuring Serial Port Sharing

7.9 BIOS and SP Updates

7.10 BIOS Configuration Tool

8.  Troubleshooting the Server and ILOM Defaults

8.1 Troubleshooting the Server

8.2 Diagnostic Tools

8.2.1 Diagnostic Tool Documentation

8.3 Using the Preboot Menu Utility

8.3.1 Accessing the Preboot Menu Prerequisites for Accessing the Preboot Menu

Access the Preboot Menu

Edit Preboot Menu for Remote Serial Access Edit Mode Settings in Preboot Menu

8.3.2 Restoring Oracle ILOM to Default Settings

Reset Oracle ILOM Configuration Using the Preboot Menu

8.3.3 Restoring Oracle ILOM Access to the Serial Console

Restore Access to the Serial Console Using the Preboot Menu

8.3.4 Restoring the SP Firmware Image Prerequisites for Restoring SP Firmware Using the Preboot Menu

Restore the SP Firmware Image Using the Preboot Menu

8.3.5 Preboot Menu Command Summary

8.4 Contacting Support

8.5 Locating the Chassis Serial Number

A.  Server Specifications

A.1 Physical Specifications

A.2 Electrical Specifications

A.3 Environmental Requirements

B.  BIOS Setup Utility Menus

B.1 BIOS Main Menu Selections

B.2 BIOS Advanced Menu Selections

B.3 BIOS PCIPnP Menu Selections

B.4 BIOS Boot Menu Selections

B.5 BIOS Security Menu Selections

B.6 BIOS IO/MMIO Menu Selections

B.7 BIOS Chipset Menu Selections

B.8 BIOS Exit Menu Selections

C.  Connector Pinouts

C.1 USB Connectors

C.2 Serial Connector

C.3 Gigabit-Ethernet Connectors

C.4 Network Management Port Connector

C.5 Video Connectors

C.6 Serial Attached SCSI (SAS) Connector

D.  Getting Server Firmware and Software

D.1 Firmware and Software Updates

D.2 Firmware and Software Access Options

D.3 Available Software Release Packages

D.4 Accessing Firmware and Software

Download Firmware and Software Using My Oracle Support

D.4.1 Requesting Physical Media

D.4.2 Gathering Information for the Physical Media Request

D.5 Installing Updates

D.5.1 Installing Firmware

D.5.2 Installing Hardware Drivers and OS Tools


8.2 Diagnostic Tools

There is a wide selection of diagnostic tools available for use with your server. These tools range from the Oracle VTS software, a comprehensive validation test suite, to log files in Oracle ILOM that might contain clues helpful in identifying the possible sources of a problem, and the fault management function in Oracle ILOM that enables you to identify a faulted component as soon as the fault occurs.

The diagnostic tools also include standalone software packages, firmware-based tests like power-on self-test (POST), U-Boot tests, or Pc-Check tests, and hardware LEDs that tell you when the system components are operating.

Summary of Diagnostic Tools summarizes the variety of diagnostic tools that you can use when troubleshooting or monitoring your server.

Table 8-1 Summary of Diagnostic Tools

Diagnostic Tool
What It Does
Remote Capability
Oracle ILOM
SP firmware
Monitors environmental conditions, generates alerts, performs fault isolation, and provides remote console access.
Can function on standby power and when the operating system is not running.
Designed for remote and local access.
Preboot Menu
SP firmware
Enables you to restore some of Oracle ILOM defaults (including firmware) when Oracle ILOM is not accessible.
Can function on standby power and when operating system is not running.
Local, but remote serial access is possible if the SP serial port is connected to a network-accessible terminal server.
Hardware and SP firmware
Indicates status of overall system and particular components.
Available when system power is available.
Local, but sensor and indicators are accessible from Oracle ILOM web interface or command-line interface (CLI).
Power-on Self-Test (POST)
Host firmware
Tests core components of system: CPUs, memory, and motherboard I/O bridge integrated circuits.
Runs on startup. Available when the operating system is not running.
Local, but can be accessed through Oracle ILOM Remote Console.
SP firmware
Initializes and test aspects of the service processor (SP) prior to booting the Oracle ILOM SP and operating system. Tests SP memory, SP, network devices and I/O devices.
Can function on standby power and when operating system is not running.
Local, but remote serial access is possible if the SP serial port is connected to a network-accessible terminal server.
SP firmware

(or on tools and drivers firmware DVD for systems without SP)

DOS-based utility that tests all motherboard components (CPU, memory, and I/O), ports, and slots.
Runs on startup. Available when the operating system is not running.
Remote access through Oracle ILOM Remote Console.
Solaris commands
Operating system software
Displays various kinds of system information.
Requires operating system.
Local, and over network.
Oracle VTS
Diagnostic tool standalone software
Exercises and stresses the system, running tests in parallel.
Requires operating system. Install Oracle VTS software separately.
View and control over network.

8.2.1 Diagnostic Tool Documentation

Summary of Documentation for Diagnostic Tools identifies where you can find more information about diagnostic tools.

Table 8-2 Summary of Documentation for Diagnostic Tools

Diagnostic Tool
  • Oracle Integrated Lights Out Manager 3.0 Documentation Library
  • Oracle Integrated Lights Out Manager 3.1 Documentation Library
  • Oracle Integrated Lights Out Manager (ILOM) 3.1 Supplement for Sun Server X2-4
Preboot Menu
  • Using the Preboot Menu Utility
LEDs; or system indicators and sensors
Sun Server X2-4 Service Manual
  • Servicing the Server at Boot Time



  • Oracle x86 Servers Diagnostics Guide
Solaris commands
  • Solaris command information for Solaris 10
Oracle VTS
  • Oracle VTS software and documentation