atg.svc.ui.formhandlers
Class AgentTicketsSearchFormHandler

java.lang.Object
  atg.nucleus.logging.VariableArgumentApplicationLoggingImpl
      atg.nucleus.GenericService
          atg.droplet.EmptyFormHandler
              atg.droplet.GenericFormHandler
                  atg.droplet.TransactionalFormHandler
                      atg.web.formhandlers.ApplicationFormHandler
                          atg.svc.ui.formhandlers.ServiceFormHandler
                              atg.svc.ui.formhandlers.FrameworkBaseFormHandler
                                  atg.svc.ui.formhandlers.TicketSearchFormHandler
                                      atg.svc.ui.formhandlers.AgentTicketsSearchFormHandler

All Implemented Interfaces:

atg.droplet.DropletFormHandler, atg.naming.NameContextBindingListener, atg.naming.NameContextElement, atg.naming.NameResolver, atg.nucleus.AdminableService, atg.nucleus.logging.ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, atg.nucleus.logging.VariableArgumentApplicationLogging, atg.nucleus.naming.ComponentNameResolver, atg.nucleus.Service, atg.nucleus.ServiceListener, FormHandlerConstants, java.util.EventListener

public class AgentTicketsSearchFormHandler
extends TicketSearchFormHandler

Performs search for tickets for a particular Agent - for the "My Tickets" section of the site.

Nested Class Summary

Nested classes/interfaces inherited from class atg.svc.ui.formhandlers.TicketSearchFormHandler

TicketSearchFormHandler.ResultWrapper

Field Summary

static java.lang.String

CLASS_VERSION Class version string

Fields inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

PERFMON_OP_FORM_HANDLER

Fields inherited from class atg.web.formhandlers.ApplicationFormHandler

EQUALS, PARAM_DELIMITER, QUERY_DELIMITER, STATUS_ERROR_REDIRECT, STATUS_ERROR_STAY, STATUS_SUCCESS

Fields inherited from class atg.droplet.GenericFormHandler

PARAM_DEFER_FORWARD_OR_REDIRECT, PARAM_USE_FORWARDS

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.svc.ui.formhandlers.FormHandlerConstants

OPTIONS_ANSWER_DISPLAY, OPTIONS_ANSWER_DISPLAY_CURRENT_WINDOW, OPTIONS_ANSWER_DISPLAY_MULTIPLE_WINDOWS, OPTIONS_ANSWER_DISPLAY_SINGLE_WINDOW, OPTIONS_FILTER_BY_DOC_SET, OPTIONS_FILTER_BY_FORMAT, OPTIONS_FILTER_BY_SOURCE, OPTIONS_FILTER_BY_TITLE, OPTIONS_FILTER_OR_GROUPING_FILTER, OPTIONS_FILTER_OR_GROUPING_GROUP, OPTIONS_FILTER_OR_GROUPING_NONE, OPTIONS_QUERY_LANGUAGE, OPTIONS_RESULT_LANGUAGE, OPTIONS_SHOW_ANSWERS_AS, OPTIONS_SHOW_ANSWERS_BY_DOC, OPTIONS_SHOW_ANSWERS_INDIVIDUAL, OPTIONS_SHOW_FAQS_AS_QUESTIONS, OPTIONS_SHOW_FAQS_AS_QUESTIONS_AND_ANSWERS, PARAM_SITE_ID

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

AgentTicketsSearchFormHandler()

Method Summary

protected boolean	agentSearchAllTicket(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
protected void	fetchAllForAgent(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
protected void	formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest, atg.servlet.DynamoHttpServletResponse pResponse)
java.lang.String	getFormStateKey()
boolean	handleFilterTickets(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
boolean	handleRefresh(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
protected java.util.List	search(java.util.Map pTicketQueryInfo)
void	setFormStateKey(java.lang.String stateKey)

Methods inherited from class atg.svc.ui.formhandlers.TicketSearchFormHandler

assembleQueryFromParamMap, assembleSearchResults, buildSortDirectives, getActivityTypes, getAllAgents, getCreationChannel, getCreationChannels, getCurrentPage, getEscalationLevels, getManager, getProfile, getProfileTools, getResultsPerPage, getSortDirection, getSortField, getStartingEscalationLevel, getState, getStatus, getStatusValues, getTicketHolder, getTicketQueryContext, getTicketQueues, getTotalItemCount, getTreeTableId, getView, getViewItemCount, getViewItems, handleAction, handleAdvancedSearch, handleQuickSearch, handleSearch, saveTicketQueryContext, setCurrentPage, setManager, setProfile, setProfileTools, setResultsPerPage, setSortDirection, setSortField, setState, setTicketHolder, setTreeTableId, setUserMessagesResourceBundle, setView, setViewItems

Methods inherited from class atg.svc.ui.formhandlers.FrameworkBaseFormHandler

getErrorURL, getParameterMap, getParameters, handleChangeTab, handleCloseWindow, handleGetWindowTab, handleHidePanel, handleProcessPanel, handleScrollPanelTabsLeft, handleScrollPanelTabsRight, handleSelectTabbedPanel, handleShowPanel, handleToggleCell, handleTogglePanel, handleTogglePanelContent, handleTogglePanelsToTabs, handleTransform, setErrorURL, setParameterMap, setParameters

Methods inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

handleUncheckedFormException, isLoggingUncheckedException, isRollbackTransactionOnFormError, isTransactionMarkedAsRollback, processException, processException, setLoggingUncheckedException, setRollbackTransactionOnFormError

Methods inherited from class atg.web.formhandlers.ApplicationFormHandler

addParameterToURLString, beforeGet, beforeSet, checkFormError, checkFormRedirect, checkFormSuccess, formHandlerBeforeGet, formHandlerBeforeSet, getRedirectDelayMS, getString, getString, getString, getSuccessURL, getUserMessagesResourceBundle, handleCancel, processException, processException, processExceptionAndLog, processExceptionAndLog, redirect, setRedirectDelayMS, setSuccessURL

Methods inherited from class atg.droplet.TransactionalFormHandler

afterSet, commitTransaction, getTransactionDemarcation, getTransactionStatus, isEnsureTransaction, isRollbackTransaction, isRollbackTransactionOnUnhandledException, setEnsureTransaction, setRollbackTransaction, setRollbackTransactionOnUnhandledException, setTransactionDemarcation

Methods inherited from class atg.droplet.GenericFormHandler

addFormException, addUncheckedFormException, createFormSubmissionMessage, getCancelURL, getCheckForValidSession, getFormError, getFormExceptions, getFormName, getMessagePort, getMessageSource, getMessageType, getPropertyExceptions, getSendMessages, getUncheckedFormExceptions, handleFormException, hasUncheckedFormExceptions, isDeferForwardsAndRedirects, isRestorableForm, isUseForwards, isValidSession, redirectOrForward, resetFormExceptions, setCancelURL, setCheckForValidSession, setDeferForwardsAndRedirects, setFormName, setMessagePort, setMessageSource, setMessageType, setRestorableForm, setSendMessages, setUseForwards

Methods inherited from class atg.droplet.EmptyFormHandler

afterGet

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, doStartService, doStopService, getAbsoluteName, getAdminServlet, getLoggingForVlogging, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingTrace, setLoggingWarning, setNucleus, setServiceInfo, startService, stopService

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CLASS_VERSION

public static java.lang.String CLASS_VERSION

Class version string

Constructor Detail

AgentTicketsSearchFormHandler

public AgentTicketsSearchFormHandler()

Method Detail

agentSearchAllTicket

protected boolean agentSearchAllTicket(atg.servlet.DynamoHttpServletRequest request,
                                       atg.servlet.DynamoHttpServletResponse response)
                                throws java.lang.Exception

Throws:

java.lang.Exception

search

protected java.util.List search(java.util.Map pTicketQueryInfo)

Overrides:

search in class TicketSearchFormHandler

fetchAllForAgent

protected void fetchAllForAgent(atg.servlet.DynamoHttpServletRequest request,
                                atg.servlet.DynamoHttpServletResponse response)

handleRefresh

public boolean handleRefresh(atg.servlet.DynamoHttpServletRequest request,
                             atg.servlet.DynamoHttpServletResponse response)
                      throws java.lang.Exception

Throws:

java.lang.Exception

handleFilterTickets

public boolean handleFilterTickets(atg.servlet.DynamoHttpServletRequest request,
                                   atg.servlet.DynamoHttpServletResponse response)
                            throws java.lang.Exception

Throws:

java.lang.Exception

formHandlerInit

protected void formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest,
                               atg.servlet.DynamoHttpServletResponse pResponse)

Overrides:

formHandlerInit in class TicketSearchFormHandler

getFormStateKey

public java.lang.String getFormStateKey()

setFormStateKey

public void setFormStateKey(java.lang.String stateKey)