atg.svc.ui.formhandlers
Class TicketSearchFormHandler

java.lang.Object
  atg.nucleus.logging.VariableArgumentApplicationLoggingImpl
      atg.nucleus.GenericService
          atg.droplet.EmptyFormHandler
              atg.droplet.GenericFormHandler
                  atg.droplet.TransactionalFormHandler
                      atg.web.formhandlers.ApplicationFormHandler
                          atg.svc.ui.formhandlers.ServiceFormHandler
                              atg.svc.ui.formhandlers.FrameworkBaseFormHandler
                                  atg.svc.ui.formhandlers.TicketSearchFormHandler

All Implemented Interfaces:

atg.droplet.DropletFormHandler, atg.naming.NameContextBindingListener, atg.naming.NameContextElement, atg.naming.NameResolver, atg.nucleus.AdminableService, atg.nucleus.logging.ApplicationLogging, atg.nucleus.logging.ApplicationLoggingSender, atg.nucleus.logging.TraceApplicationLogging, atg.nucleus.logging.VariableArgumentApplicationLogging, atg.nucleus.naming.ComponentNameResolver, atg.nucleus.Service, atg.nucleus.ServiceListener, FormHandlerConstants, java.util.EventListener

Direct Known Subclasses:

AgentTicketsSearchFormHandler

public class TicketSearchFormHandler
extends FrameworkBaseFormHandler

Performs search for tickets.

Nested Class Summary

static class

TicketSearchFormHandler.ResultWrapper

Field Summary

static java.lang.String

CLASS_VERSION Class version string

Fields inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

PERFMON_OP_FORM_HANDLER

Fields inherited from class atg.web.formhandlers.ApplicationFormHandler

EQUALS, PARAM_DELIMITER, QUERY_DELIMITER, STATUS_ERROR_REDIRECT, STATUS_ERROR_STAY, STATUS_SUCCESS

Fields inherited from class atg.droplet.GenericFormHandler

PARAM_DEFER_FORWARD_OR_REDIRECT, PARAM_USE_FORWARDS

Fields inherited from class atg.nucleus.GenericService

SERVICE_INFO_KEY

Fields inherited from interface atg.svc.ui.formhandlers.FormHandlerConstants

OPTIONS_ANSWER_DISPLAY, OPTIONS_ANSWER_DISPLAY_CURRENT_WINDOW, OPTIONS_ANSWER_DISPLAY_MULTIPLE_WINDOWS, OPTIONS_ANSWER_DISPLAY_SINGLE_WINDOW, OPTIONS_FILTER_BY_DOC_SET, OPTIONS_FILTER_BY_FORMAT, OPTIONS_FILTER_BY_SOURCE, OPTIONS_FILTER_BY_TITLE, OPTIONS_FILTER_OR_GROUPING_FILTER, OPTIONS_FILTER_OR_GROUPING_GROUP, OPTIONS_FILTER_OR_GROUPING_NONE, OPTIONS_QUERY_LANGUAGE, OPTIONS_RESULT_LANGUAGE, OPTIONS_SHOW_ANSWERS_AS, OPTIONS_SHOW_ANSWERS_BY_DOC, OPTIONS_SHOW_ANSWERS_INDIVIDUAL, OPTIONS_SHOW_FAQS_AS_QUESTIONS, OPTIONS_SHOW_FAQS_AS_QUESTIONS_AND_ANSWERS, PARAM_SITE_ID

Fields inherited from interface atg.nucleus.logging.TraceApplicationLogging

DEFAULT_LOG_TRACE_STATUS

Fields inherited from interface atg.nucleus.logging.ApplicationLogging

DEFAULT_LOG_DEBUG_STATUS, DEFAULT_LOG_ERROR_STATUS, DEFAULT_LOG_INFO_STATUS, DEFAULT_LOG_WARNING_STATUS

Constructor Summary

TicketSearchFormHandler()

Method Summary

protected atg.repository.Query	assembleQueryFromParamMap()
protected java.util.List	assembleSearchResults(atg.repository.RepositoryItem[] results)
protected atg.repository.SortDirectives	buildSortDirectives()
protected void	formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest, atg.servlet.DynamoHttpServletResponse pResponse)
java.util.List	getActivityTypes()
java.util.List	getAllAgents()
java.lang.String	getCreationChannel()
java.util.List	getCreationChannels()
int	getCurrentPage()
java.util.List	getEscalationLevels()
atg.ticketing.TicketingManager	getManager()
atg.userprofiling.Profile	getProfile()
atg.userprofiling.ProfileTools	getProfileTools()
int	getResultsPerPage()
java.lang.String	getSortDirection()
java.lang.String	getSortField()
java.lang.String	getStartingEscalationLevel()
java.lang.String	getState()
java.lang.String	getStatus()
java.util.List	getStatusValues()
atg.svc.ticketing.TicketHolder	getTicketHolder()
protected java.util.Map<java.lang.Object,java.lang.Object>	getTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
java.util.List	getTicketQueues()
int	getTotalItemCount()
java.lang.String	getTreeTableId()
View	getView()
int	getViewItemCount()
java.util.List	getViewItems()
boolean	handleAction(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
boolean	handleAdvancedSearch(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
boolean	handleQuickSearch(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
boolean	handleSearch(atg.servlet.DynamoHttpServletRequest request, atg.servlet.DynamoHttpServletResponse response)
protected void	saveTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
protected java.util.List	search(java.util.Map pTicketQueryInfo)
void	setCurrentPage(int currentPage)
void	setManager(atg.ticketing.TicketingManager manager)
void	setProfile(atg.userprofiling.Profile profile)
void	setProfileTools(atg.userprofiling.ProfileTools profileTools)
void	setResultsPerPage(int resultsPerPage)
void	setSortDirection(java.lang.String pDirection)
void	setSortField(java.lang.String pField)
void	setState(java.lang.String pState)
void	setTicketHolder(atg.svc.ticketing.TicketHolder holder)
void	setTreeTableId(java.lang.String pTreeTableId)
void	setUserMessagesResourceBundle(java.lang.String pUserMessagesResourceBundle)
void	setView(View pView)
void	setViewItems(java.util.List items)

Methods inherited from class atg.svc.ui.formhandlers.FrameworkBaseFormHandler

getErrorURL, getParameterMap, getParameters, handleChangeTab, handleCloseWindow, handleGetWindowTab, handleHidePanel, handleProcessPanel, handleScrollPanelTabsLeft, handleScrollPanelTabsRight, handleSelectTabbedPanel, handleShowPanel, handleToggleCell, handleTogglePanel, handleTogglePanelContent, handleTogglePanelsToTabs, handleTransform, setErrorURL, setParameterMap, setParameters

Methods inherited from class atg.svc.ui.formhandlers.ServiceFormHandler

handleUncheckedFormException, isLoggingUncheckedException, isRollbackTransactionOnFormError, isTransactionMarkedAsRollback, processException, processException, setLoggingUncheckedException, setRollbackTransactionOnFormError

Methods inherited from class atg.web.formhandlers.ApplicationFormHandler

addParameterToURLString, beforeGet, beforeSet, checkFormError, checkFormRedirect, checkFormSuccess, formHandlerBeforeGet, formHandlerBeforeSet, getRedirectDelayMS, getString, getString, getString, getSuccessURL, getUserMessagesResourceBundle, handleCancel, processException, processException, processExceptionAndLog, processExceptionAndLog, redirect, setRedirectDelayMS, setSuccessURL

Methods inherited from class atg.droplet.TransactionalFormHandler

afterSet, commitTransaction, getTransactionDemarcation, getTransactionStatus, isEnsureTransaction, isRollbackTransaction, isRollbackTransactionOnUnhandledException, setEnsureTransaction, setRollbackTransaction, setRollbackTransactionOnUnhandledException, setTransactionDemarcation

Methods inherited from class atg.droplet.GenericFormHandler

addFormException, addUncheckedFormException, createFormSubmissionMessage, getCancelURL, getCheckForValidSession, getFormError, getFormExceptions, getFormName, getMessagePort, getMessageSource, getMessageType, getPropertyExceptions, getSendMessages, getUncheckedFormExceptions, handleFormException, hasUncheckedFormExceptions, isDeferForwardsAndRedirects, isRestorableForm, isUseForwards, isValidSession, redirectOrForward, resetFormExceptions, setCancelURL, setCheckForValidSession, setDeferForwardsAndRedirects, setFormName, setMessagePort, setMessageSource, setMessageType, setRestorableForm, setSendMessages, setUseForwards

Methods inherited from class atg.droplet.EmptyFormHandler

afterGet

Methods inherited from class atg.nucleus.GenericService

addLogListener, createAdminServlet, doStartService, doStopService, getAbsoluteName, getAdminServlet, getLoggingForVlogging, getLogListenerCount, getLogListeners, getName, getNameContext, getNucleus, getRoot, getServiceConfiguration, getServiceInfo, isLoggingDebug, isLoggingError, isLoggingInfo, isLoggingTrace, isLoggingWarning, isRunning, logDebug, logDebug, logDebug, logError, logError, logError, logInfo, logInfo, logInfo, logTrace, logTrace, logTrace, logWarning, logWarning, logWarning, nameContextElementBound, nameContextElementUnbound, removeLogListener, resolveName, resolveName, resolveName, resolveName, sendLogEvent, setLoggingDebug, setLoggingError, setLoggingInfo, setLoggingTrace, setLoggingWarning, setNucleus, setServiceInfo, startService, stopService

Methods inherited from class atg.nucleus.logging.VariableArgumentApplicationLoggingImpl

vlogDebug, vlogDebug, vlogDebug, vlogDebug, vlogError, vlogError, vlogError, vlogError, vlogInfo, vlogInfo, vlogInfo, vlogInfo, vlogTrace, vlogTrace, vlogTrace, vlogTrace, vlogWarning, vlogWarning, vlogWarning, vlogWarning

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CLASS_VERSION

public static java.lang.String CLASS_VERSION

Class version string

Constructor Detail

TicketSearchFormHandler

public TicketSearchFormHandler()

Method Detail

search

protected java.util.List search(java.util.Map pTicketQueryInfo)

buildSortDirectives

protected atg.repository.SortDirectives buildSortDirectives()

assembleSearchResults

protected java.util.List assembleSearchResults(atg.repository.RepositoryItem[] results)

handleAction

public boolean handleAction(atg.servlet.DynamoHttpServletRequest request,
                            atg.servlet.DynamoHttpServletResponse response)
                     throws java.lang.Exception

Throws:

java.lang.Exception

saveTicketQueryContext

protected void saveTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
                               throws java.lang.Exception

Throws:

java.lang.Exception

getTicketQueryContext

protected java.util.Map<java.lang.Object,java.lang.Object> getTicketQueryContext(atg.servlet.DynamoHttpServletRequest request)
                                                                          throws java.lang.Exception

Throws:

java.lang.Exception

handleSearch

public boolean handleSearch(atg.servlet.DynamoHttpServletRequest request,
                            atg.servlet.DynamoHttpServletResponse response)
                     throws java.lang.Exception

Throws:

java.lang.Exception

handleQuickSearch

public boolean handleQuickSearch(atg.servlet.DynamoHttpServletRequest request,
                                 atg.servlet.DynamoHttpServletResponse response)
                          throws java.lang.Exception

Throws:

java.lang.Exception

handleAdvancedSearch

public boolean handleAdvancedSearch(atg.servlet.DynamoHttpServletRequest request,
                                    atg.servlet.DynamoHttpServletResponse response)
                             throws java.lang.Exception

Throws:

java.lang.Exception

assembleQueryFromParamMap

protected atg.repository.Query assembleQueryFromParamMap()
                                                  throws atg.repository.RepositoryException,
                                                         java.text.ParseException

Throws:

atg.repository.RepositoryException

java.text.ParseException

getTicketQueues

public java.util.List getTicketQueues()

getAllAgents

public java.util.List getAllAgents()

getCreationChannels

public java.util.List getCreationChannels()

getActivityTypes

public java.util.List getActivityTypes()

getEscalationLevels

public java.util.List getEscalationLevels()

getStatusValues

public java.util.List getStatusValues()

getStatus

public java.lang.String getStatus()

getCreationChannel

public java.lang.String getCreationChannel()

getStartingEscalationLevel

public java.lang.String getStartingEscalationLevel()

getTicketHolder

public atg.svc.ticketing.TicketHolder getTicketHolder()

setTicketHolder

public void setTicketHolder(atg.svc.ticketing.TicketHolder holder)

formHandlerInit

protected void formHandlerInit(atg.servlet.DynamoHttpServletRequest pRequest,
                               atg.servlet.DynamoHttpServletResponse pResponse)

Overrides:

formHandlerInit in class FrameworkBaseFormHandler

setTreeTableId

public void setTreeTableId(java.lang.String pTreeTableId)

getTreeTableId

public java.lang.String getTreeTableId()

setView

public void setView(View pView)

getView

public View getView()

setSortField

public void setSortField(java.lang.String pField)

setState

public void setState(java.lang.String pState)

getState

public java.lang.String getState()

getTotalItemCount

public int getTotalItemCount()

setSortDirection

public void setSortDirection(java.lang.String pDirection)

getSortDirection

public java.lang.String getSortDirection()

getViewItems

public java.util.List getViewItems()

setViewItems

public void setViewItems(java.util.List items)

getViewItemCount

public int getViewItemCount()

getManager

public atg.ticketing.TicketingManager getManager()

setManager

public void setManager(atg.ticketing.TicketingManager manager)

getProfile

public atg.userprofiling.Profile getProfile()

setProfile

public void setProfile(atg.userprofiling.Profile profile)

getProfileTools

public atg.userprofiling.ProfileTools getProfileTools()

setProfileTools

public void setProfileTools(atg.userprofiling.ProfileTools profileTools)

setUserMessagesResourceBundle

public void setUserMessagesResourceBundle(java.lang.String pUserMessagesResourceBundle)

Overrides:

setUserMessagesResourceBundle in class atg.web.formhandlers.ApplicationFormHandler

getCurrentPage

public int getCurrentPage()

setCurrentPage

public void setCurrentPage(int currentPage)

getResultsPerPage

public int getResultsPerPage()

setResultsPerPage

public void setResultsPerPage(int resultsPerPage)

getSortField

public java.lang.String getSortField()