ATG Customer Intelligence Reporting Center User Guide
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Appendix A. Troubleshooting ATG Reporting Center
You can find troubleshooting topics for all ACI components in the
Troubleshooting Guide
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Contents
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Introduction
Documentation Conventions
Related Documentation
Using ATG Reporting Center
Logging On
Logging Off
Creating Shortcuts
Creating URLs
Models and Packages
Setting Entry Properties
General Properties
Permissions
Report, Query, Analysis, and PowerPlay Report Properties
Job Properties
Agent Properties
Page Properties
Organizing Entries
Copy an Entry
Move an Entry
Rename an Entry
Disable an Entry
Select a Link for an Entry
Delete an Entry
Specify the Order of Entries
Create a Folder
Search for an Entry
Personalize the Portal
Managing Pages
Creating Pages
Editing Pages
Modifying Portlets
Enabling Communication Between Portlets
Sharing Pages
Portal Tabs
Changing Your Home Page
Managing Access Permissions
Permissions and Permitted Actions
Access Permissions for Users
Access Permissions Required for Actions
Ownership of Entries
Granted and Denied Access
Parent/Child Permissions
Permissions and Deployment
Capabilities Permissions
Deleting Reporting Groups and Roles
Set Access Permissions for an Entry
Example - Restrict Access to a Hierarchy of Entries
Trusted Credentials
Create Trusted Credentials
Reports and Cubes
Query Studio and Report Studio Reports
Analysis Studio Reports and Cubes
Working with Reports and Cubes
Mixed Currencies
Accessibility for the Disabled
View, Run, or Open a Report
Set Default Report Options
Set Report Options for the Current Run
Set Advanced Report Options for the Current Run
Create a Report
Creating a Query Studio Report Without Using Actual Data
Create a Report View
Edit a Report
Report Formats
HTML Formats
XML Format
Excel Formats
CSV Format
Report Languages
Report Languages When Using an SAP BW Data Source
Add Multilingual Properties
Specify the Default Language for a Report
Specify the Default Prompt Values for a Report
Create Drill-through Definitions
View Report Output Versions
Distributing Reports
Saving a Report
Sending a Report by Email
Printing a Report
Distributing a Report by Bursting
Create Distribution Lists and Contacts
Series7 Reports in ATG Reporting Center
Series 7 PowerPlay Reports and Cubes
Single Sign on
Run or Open a Series 7 PowerPlay Report
Change the Defaults for a Series 7 PowerPlay Report
Open a Series 7 PowerPlay Cube
Multilingual Properties for Series 7 PowerPlay Reports and Cubes
Agents
Run an Agent
Change Default Agent Properties
Create an Agent View
Open or Create an Agent from ATG Reporting Center
Subscribe or Unsubscribe to the Notification List of an Agent
Delete the Notification List For an Agent
Receive News Item Headlines
View the Most Recent Event List
Schedule Management
Run Histories
Prompts in Scheduled Entries
Schedule an Entry
Example -Schedule an Entry on the Last Day of the Month
Use Jobs to Schedule Multiple Entries
Trigger-based Entry Scheduling
Setting Up Trigger-based Scheduling
Schedule an Entry Based on an Occurrence
View Scheduled Entries
Cancel or Suspend an Entry
Manage Scheduled Entries
Disable or Remove the Schedule for an Entry
View the Run History for Entries
Specify How Long to Keep Run Histories and Report Outputs
Troubleshooting ATG Reporting Center
Unable to Select Multiple Report Formats
Prompt Values Cause Unexpected Results in Report Output
Unable to Click Links
Report Did Not Run as Scheduled
Report Does Not Appear as a PDF
Unable to Log On
User Already Authenticated Error Appears When You Run a Report
Glossary
Index
