The Solution Activity analysis provides information about the solutions in Oracle ATG Web Knowledge Manager.
The components of the analysis are explained in the following table.
Component | Description |
---|---|
Solution Title | The title of the solution |
ID | The identifier of the solution |
Owning Group | The division of your customer service organization that is responsible for the solution |
Author | The customer service agent who created the solution |
Created Date | The date on which the solution was created |
Status | The point in the solution workflow that the solution has reached |
Use Count | The number of times Oracle ATG Web Knowledge Manager Self Service users viewed the solution |