Note that ATG Outreach 10.1 does not integrate with Oracle Business Intelligence for reporting. Instead, it uses an existing ATG Customer Intelligence installation to provide reports.
This section describes the steps required to install and configure reporting components for use with ATG Outreach. Most of these steps are described in detail in the ATG Customer Intelligence Installation and Configuration Guide for ATG 10.0.2. The procedure below references sections in that guide where applicable.
The ATG Outreach CIM plug-in includes a Reporting add-on that you can use to configure reporting For more information, refer to Installing ATG Outreach in this guide. The rest of this section describes how to configure ATG Customer Intelligence manually.
If you have not already done so, create the data warehouse tables, configure the servers, and configure the required data sources. Follow the steps in the Configuring ACI chapter in the ATG Customer Intelligence Installation and Configuration Guide for ATG 10.0.2. For ATG Outreach, you need to complete all sections in this chapter EXCEPT Configuring an Agent Server.
Note: For the section Creating the Data Warehouse Tables, make sure you follow the steps for creating both the ATG platform tables and the ATG Outreach tables. If you are not running Commerce, you can omit the step about running the
<ATG10dir>\DCS\*scripts.Follow the steps in the Importing Reports and Metadata chapter.
