This section describes known problems with Oracle ATG Web Commerce Service Center10.1.

(13293093) When partially returning an item that was priced with bulk volume pricing, the refund value is not properly adjusted if the item falls into a lower volume level because of the return.
The Commerce Service Center return process relies on the item’s original pricing to calculate the refund value properly . The original price volume levels are provided by the default Oracle ATG Web Commerce bulk calculator by reconstructing them based upon the PricingAdjustment it originally stored on the item. However, since the Commerce bulk calculator only creates a single PricingAdjustment, which is based on the level where the item’s total quantity fell at the time it was priced, the calculator can only reconstruct one level for the original pricing. During a return, when lowing the quantity, the refund should be debited because the unit price increases for the quantity of items still owned by the customer. However, since only one original level is available, the adjustment in unit price for the items still owned is not made.

For example, should the levels be set for:

1 at 50
3 at 40
6 at 30

When a quantity of six is purchased, the single adjustments added by the bulk calculator is: quantity 6, $180. Commerce Service Center, using the PricingAdjustment created by the bulk calculator, generates one level: 1 at 30. When calculating returns, the items owned should increase in cost and the refund should be adjusted. So, based upon the example, if the customer returns two items, the remaining four items should be priced at 40 each and an adjustment should be made to the refund, which should be $20. However, because only one level has been recorded, the refund totals $60.

(13317321) Missed table exception appears in the agent server log.
A java.sql.SQLException occurs for a missed drpt_session_ord table appears in the agent server log.

(13305685) Missing resource strings in Self Service Skin setting page
The following resource keys may be missing after migration: htmlSkins, originalSkin, simpleLinksSkin, simpleTabsSkin and Skin.JavaScript. In 10.1, the framework data has been converted to XML files. The missing keys are located in the /atg/svc/framework/serviceFramework.xml file.

Workaround: Edit the key values located in the /atg/svc/framework/
serviceFramework.xml file to match the existing keys within the resource bundles.