ATG Ticketing User Guide

Describes ATG Ticketing, including how to create, manage and work on tickets. Intended for customer service representatives, service managers and site administrators.

ATG Content Administration Guide for Business Users

Describes how to use the Business Control Center to create and manage Web site assets for ATG Content Administration. Intended for content developers and editors.

ATG Knowledge Manager Guide for Business Users

Designed to help business users understand and work with Oracle ATG Web Knowledge Manager using the Service Center user interface. Describes how to perform typical tasks such as searching for content to help customers, creating complex search queries, authoring content, and sending content via e-mail.

ATG Commerce Guide to Setting Up a Store

Describes how to configure and setup Commerce in a retail environment. Intended for business users and page developers.

ATG Personalization Guide for Business Users

Designed to help business users understand and work with the ATG Personalization and the Scenarios modules. Describes how to use the ATG Control Center (ACC) to perform typical tasks such as segmenting site visitors, defining rules for personalizing site content, and using scenarios to create promotional campaigns.