Appendix A. Commerce Status Codes
This appendix provides information about the status codes used in Commerce.
ATG Commerce Service Center User Guide
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Introduction
Audience
Documentation Conventions
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Before You Begin
Browser and Environment Requirements
Using Commerce Service Center
Accessing Commerce Service Center
Logging In
Using Commerce Service Center
Navigating Commerce Service Center
Working with Calls
Logging Out
Working with Optional Multiple Sites
Working With Customers
Working with Existing Customers
Searching For Customers
Changing Customer Passwords
Managing Addresses
Managing Credit Cards
Issuing a Store Credit
Researching Customer Activity
Working with Customer Gift and Wish Lists
Searching for a Gift List
Creating a Gift List
Adding Items to a Gift List
Updating a Gift List
Deleting a Gift List
Creating a Wish List
Adding Wish List Items to the Order
Deleting a Wish List
Creating a New Customer
Working with Orders
Searching for Products
Viewing the Product Catalog
Creating Orders
Adding Items to an Order
Selecting a Shipping Address for a New Order
Entering Shipping Methods
Adding Billing Information
Submitting an Order
Working with Promotions
Reviewing Available Promotions
Searching for a Promotion
Adding Gifts with Purchase Promotions
Selecting a Free Gift
Ignoring or Removing a Free Gift
Scheduling Orders
Creating a New Scheduled Order
Creating a Scheduled Order from a Previous Order
Adding a Schedule to a Scheduled Order Template
Activating/Deactivating a Scheduled Order
Fixing Failed Scheduled Orders
Searching For and Displaying Orders
Searching for Orders by Order Number
Conducting Advanced Searches for Orders
Searching for Scheduled Orders
Modifying Existing Orders
Adding Items to Existing Orders
Removing or Changing Items from Existing Orders
Adding Comments to an Order
Cancelling an Order
Handling Appeasements, Refunds, Exchanges, and Returns
Approving Adjusted Orders
Appeasement Process
Assessing Orders
Issuing Refunds
Issuing Exchanges
Working with Promotions and Exchanges
Cancelling an Exchange
Pricing Irregularities with Returns and Exchanges
Example One
Example Two
Example Three
Returned or Exchanged Items and Free Gifts
Processing Returned Items
Commerce Status Codes
Order Statuses
Shipping Group Statuses
Payment Group Statuses
Item Statuses
Index
Search Terms