The Commerce Service Center page is divided into three sections:
Global Context Area - The global context area appears at the top of the page, and contains information on current customers, orders, and ticket. It also allows you to save and delete orders and to save tickets
Work Area - This region displays panels that group similar tasks
Utilities Window – This window contains various tools that become available based on the task you are performing
Commerce Service Center Layout
The workspace area contains pages that are associated with tasks you perform:
Page | Description |
|---|---|
Customer | Use this page to work with customer profiles. A customer profile is a summary of a customer’s login, billing, and address information. It also includes information about the customer’s activity on your site, such as the customer’s ticket history, order history and scheduled orders information. |
Order | The Order page is where you create and modify orders and view the product catalogs. |
Tickets | The Ticketing task area provides you with the ability to track customer and agent activities. Most of the tasks initiated in this area launch the Ticketing UI, which provides tools for viewing, editing, and managing tickets. The Ticketing UI is described in the ATG Ticketing User Guide. |
Respond | The Respond page allows you to communicate with others through e-mail. |
