Index

A

access Depot Repair link
accounting class, field link
Actual Qty for Tasks link
Actual UOM for Tasks link
advance exchange
  process link
advanced exchange
  service type link
all contracts link
approval
  forced link
  obtain customer link
Assignment Manager
  icon link
  integration with link
Audit link
audit
  history log link
  track task update link
Auto-Issue
  service items link
auto-receive link

B

Backflush
  service parts link
billing category link
Bills of Material, integration with link
Booked, status link link
business process flows link

C

charge line
  add new link
  delete a charge line link
  edit, estimate link
  estimate details link
Charges, integration with link
close
  service order link
  service request link
Closed, field link
Completion Transactions window link
concurrent program
  Customer Profile Engine link
contact
  create customer link
  enabling creation of link
Contact ID, field link
contact information, service request link
Contact, field link
contract
  default service order link
  entitlement link
  view active link
  view all link
Contracts, integration with link
counter, history issues link
Counters, integration with link
create
  customer contact link
  manual ship line link
  notes link
  RMA manually link
  service order link
  task manually link
  task, task template link
  tasks link
  WIP job, multiple orders link
  WIP job, single order link
Created, status link link
currency
  field link
  in estimate link
  single, in service order link
  support within service request link
customer
  approval, obtain link
  contact, create a link
  data store, about link
  information, service request link
  invoice link
  management, about link
  profile link
  profile, engine link
  profile, integration link
  profile, open service request link
  profile, review link
  profile, view link link
Customer Care, integration with link
Customer Profile Engine concurrent program link
Customer Profile, integration with link
Customer Take-back Request
  process link

D

date closed
  field link
  service order field link
  service request field link
Date Created, field link
date opened
  service order field link
  service request field link
debrief
  invoice based on link
  prepare tasks link
Debrief button link
Default PO Num
  field link
Define Triggers
  service bulletins link
Dependencies link
Depot Repair
  customer management link
  key features link
  manage processes link
  relationship management link
  what is link
depot repair command center
  overview link
Depot Repair Workbench
  about link link
Details Tab
  resolve by date link
Diagnostics tab
  about and using link
Dynamic Repair BOM
  select service parts link

E

Entered, status link link
Environmental Impact Dashboard link link
  disposition summary tab link
  eco-impact tab link
  overview link
  put on market tab link
  returns tab link
escalated service request link
estimate
  approval statuses link
  create service link
  currency link
  default service order contract link
  detail worksheet link
  edit charge lines link
  editable fields link
  enable or disable link
  expenses required link
  fields link
  fields of service link
  forced approval step link
  freeze link
  generated in Technician Portal link
  in resolution management link
  in service process link
  labor required link
  launch worksheet of link
  line details area link
  logistics and maintenance link
  multi-record fields link
  no charge link link
  notes link
  override charge link link
  profile option, service link
  reason code link
  recommended entry of charges link
  required material link
  revise service link
  save link
  save header and charge lines link
  See also estimate. link
  service charges link
  service, multi-record fields link
  statuses link
  statuses of link
  summary of charges link
  totals link
  transactions to complete service link
Estimate Approval Required link
Estimate Approved, field link
Estimate Qty for Tasks link
Estimate UOM for Tasks link
estimated charges fields link
Event link
exchange
  process link
  process advance link
  service type link
Execute Repair link
expense
  billing category link
  captured to complete task link
  debrief a job link
  enter required information link
  required in estimate link
  subtotal of estimated link
  tab, in Debrief Report link
  total in estimate link

F

Field Service, integration with link
Find Discrete Jobs window link
freeze estimate
  See also frozen estimate. link
  specify link

G

General Ledger, integration with link
Generating Estimates
  Technician Portal link

H

history
  audit log link
  audit of tasks link
  counter issues link
  detailed service link
  message, service order link
  message, view link
  note about Installed Base product service link
  product service link link
  view message link
  view product service link
  window, service link
HRMS, integration with link

I

IB Ref Num, field link
Install Base, integration with link
Installed Base
  display of product information link
  note about product service history link
Installed Products Only, check box link
Installed Site, field link
Instance number, in service request link
Instance, field link
integration with other Oracle modules link
Internal Moves link
internal service operation business flow link
inventory
  logging service request for products in link
Inventory, integration with link
invoice
  about link
  based on debrief value link
  create with loaner link
  customer link
  repair and return link
  use with Order Management link
iSupport, integration with link
Item
  move
    usable spares subinventory link
item
  auto-receive link
  receive link
  receive refurbishment link
  ship link

J

job
  management, tasks link
  management, WIP link
  See also service order. link
  submit link
job status, field link

K

Knowledge Management
  database, about link
  integration with link

L

labor
  billing category link
  captured to complete task link
  charging and invoicing link
  debrief a job link
  enter required information link
  log using the Debrief Report link
  required in estimate link
  subtotal of estimated link
  tab, in Debrief Report link
  total in estimate link
  transfer for invoicing link
Launch Workflow link
loaner
  about invoicing customer link
  repair and return service type link
  repair and return, process link
  service type link
logistics maintenance
  with call center business flow link
  without call center business flow link
Lot Num, field link

M

maintain
  notes link
manage
  service process link
Manage ECO link
mandatory for service process link
material
  billing category link
  captured to complete task link
  debrief a job link
  enter required information link
  required in estimate link
  subtotal of estimated link
  tab, in Debrief Report link
  total in estimate link
message
  history, view link
  view history of link
messaging
  workflow-based link
Move
  item
    usable spares subinventory link
Move Items Internally link
multiple order
  create WIP jobs link
  process WIP jobs link

N

no charge, estimate link link
note
  create link
  display link
  estimate link
  maintain link
Notes, integration with link
number, service request link

O

Open Service Orders Dashboard link
Opened, field link
order
  Estimate tab link
  WIP, create job link
  WIP, process single job link
Order Management
  integration with link
  invoice customer link
  status of order number link link
Outside Processing
  execute link
override charge, estimate link link
overview
  depot repair command center link

P

Parameters
  setup link
Phone, field link
Planned Returns
  planned link
prepare, tasks debrief link
Price List
  field link
Pricing, integration with link
product
  coverage, view information link
  field link link link
  log service request for link
  service, view history of link
Product Description, field link
profile
  customer link
  tool link
  view customer link
Promise Date, field link
Purchasing, integration with link

Q

Qty Completed in WIP link
Qty Received link
Qty Shipped link
Qty Submitted to WIP link
Quantity, field link

R

Recalls
  corrective actions tab link
  create link
  details tab link
  find link
  items tab link
  metrics tab link
  overview link
  process flow link
Receivables, integration with link
receive
  auto-receive link
  item link
  refurbishment item link
Recommendations
  running concurrent programs link
  Technician Portal link
  viewing predictions link
Recurrences link
Reference link
refurbishment
  process link
  receive link
refurbishment service type link
relationship management, about link
Relationship, field link
Released, status link link
repair
  and return, process link
  invoicing with repair and link
  loaner and return process link
repair and return
  service type link
repair depot, manage processes link
replacement
  process link
  service type link
request information, service request link
Request Num, field link
Request Type, field link link
resolution management link
Resource Manager, integration with link
Resources link
return and repair process link
return materials authorization. See RMA. link
Return only repair
  process link
return product
  option link
Returns Portal
  interacting link
  overview link
  using link
revision status link
Revision, field link link
RMA
  automatically enter and book link
  book a link
  Charges link
  completion of line link
  create and view lines link
  create, manually link
  displays number link
  internal service operations link
  job without link
  loaner link
  loaner, repair, and return link
  option, action to receive link
  Order Management link
  partial quantities link
  quantity received link
  repair and return link

S

search
  job submission link
Send Message tool link
Serial Num, field link link
serial number
  changes to link
  for serialized products link
  of serviced item link
  product information field link
Service
  charges, estimate link
  estimates, create link
service
  create manual ship line link
  create task from task template link
  detail history of link
  estimates, revise link
  history of product link
  history window link
  invoice customer link
  order. See service order or job. link
  prepare task debrief link
  product, history of link
  tasks, create link
  WIP, create job single order link
  WIP, create multiple service orders link
  WIP, process multiple service orders link
  WIP, process single order link
Service Bulletins
  view using Depot Repair Workbench link
  view using Technician Module link
Service Campaign or Recall
  process link
Service Campaigns and Recalls link
service history
  view link
service history window link
Service Manager Portal
  Advanced Search link
  overview link
  Quality Event Watchlist link
  Service Manager Portal page link
  Service Order Backlog link
  setting up aging threshold link
  setting up quality threshold link
  using the create service order page link
service Manager Portal link
service order
  Activity window link
  Actuals tab link
  close link
  Coverage window link
  create link
  created against service request link
  currency support link
  Details tab link
  Diagnostics tab link
  fields link
  Find Service Orders for Job Submission link
  information area link
  Jobs tab link
  link link
  Logistics tab link
  message history link
  Service History window link
  show history link
  split link
  status link link
  Tasks tab link
  update concurrently link
  view related activities link
  window tools link link
Service Order Orchestration
  view using Depot Repair Workbench link
  view using Technician Portal link
service process
  manage link
  mandatory service request link
service request link
  access knowledge repository link
  apply contract link link link
  assigns by owner link
  automatically create link
  builder link
  close link
  contact for link
  contact information fields link
  contract selected link
  create link
  currency support link
  customer information fields link
  details link
  escalated link
  fields link
  filter view of notes link
  for products in inventory link
  in business flow link
  information area link link link
  Instance reference number link
  internal service operations link
  key management processes link
  linked service order field link
  log link link
  management, about link
  new contact link
  note about profile link
  number, link link
  open link link link
  quick menu link
  request information fields link
  save link
  Service Orders window link
  service orders created against link
  show details link
  SR Owner field link
  view activities against link
  view all link
Service Requests, integration with link
service type
  about link
  advanced exchange link
  exchange link
  field link
  loaner link
  loaner, repair and return link
  processing link
  refurbishment link
  repair and return link
  replacement link
  standard link
severity
  field link
  service request field link
ship
  item link
Shipped, status link link
single order
  create WIP job link
  process WIP job link
SO Num, field link link
SO Owner, field link
SO status, field link
split service order link
SR Owner, field link
standard service type link
status
  active Order Management order number link link
  Booked link link
  change replaced product link
  Created link link
  current task link
  Entered link link
  estimate approval link
  field link
  Issued link link link link
  Job Status link
  query order link
  Received link link
  Released link link
  revision link
  service order link
  service order (SO) link
  service order field link
  service request field link
  Shipped link link
  WIP job link
Summary, field link
Supplier Warranty
  process link

T

task
  audit trail (history) link
  create link
  create, manually link
  current status link
  enter and update details of link
  job management link
  prepare, debrief link
  track update (audit) link
Task Manager, integration with link
task template, create task from link
Technician Portal
  Complete Work button link
  deleting saved operations link
  generating estimates link
  overview link
  service order orchestration link
  using recommendations link
TeleService
  APIs link
TeleService, integration with link
Third party flows link
Third Party Repair
  process link
Time Clock link
Trade-in or Upgrade
  process link
Traveler Document
  print link
type
  field link
  service order field link
  service request field link

U

unit of measurement. See UOM. link
Unplanned Returns
  receive link
UOM, field link
Update Counters link
Update SO Status link
urgency
  service request field link
Use Template link

V

view link
  active contracts link
  activities related to service order link
  customer profile link
  product coverage information link
  product service history link
View IB Config link
View Message History tool link

W

Warranty Status, field link
WIP
  create job, multiple orders link
  create job, single order link
  job management link
  job, current status link
  process job, multiple orders link
  process job, single order link
WIP Jobs and Schedules window link
WIP Material Transaction Find window link
Work in Process
  integration with link
  See also WIP. link
workflow
  messaging, based on link