17/17
Index
A
access Depot Repair
link
accounting class, field
link
Actual Qty for Tasks
link
Actual UOM for Tasks
link
advance exchange
process
link
advanced exchange
service type
link
all contracts
link
approval
forced
link
obtain customer
link
Assignment Manager
icon
link
integration with
link
Audit
link
audit
history log
link
track task update
link
Auto-Issue
service items
link
auto-receive
link
B
Backflush
service parts
link
billing category
link
Bills of Material, integration with
link
Booked, status
link link
business process flows
link
C
charge line
add new
link
delete a charge line
link
edit, estimate
link
estimate details
link
Charges, integration with
link
close
service order
link
service request
link
Closed, field
link
Completion Transactions window
link
concurrent program
Customer Profile Engine
link
contact
create customer
link
enabling creation of
link
Contact ID, field
link
contact information, service request
link
Contact, field
link
contract
default service order
link
entitlement
link
view active
link
view all
link
Contracts, integration with
link
counter, history issues
link
Counters, integration with
link
create
customer contact
link
manual ship line
link
notes
link
RMA manually
link
service order
link
task manually
link
task, task template
link
tasks
link
WIP job, multiple orders
link
WIP job, single order
link
Created, status
link link
currency
field
link
in estimate
link
single, in service order
link
support within service request
link
customer
approval, obtain
link
contact, create a
link
data store, about
link
information, service request
link
invoice
link
management, about
link
profile
link
profile, engine
link
profile, integration
link
profile, open service request
link
profile, review
link
profile, view
link link
Customer Care, integration with
link
Customer Profile Engine concurrent program
link
Customer Profile, integration with
link
Customer Take-back Request
process
link
D
date closed
field
link
service order field
link
service request field
link
Date Created, field
link
date opened
service order field
link
service request field
link
debrief
invoice based on
link
prepare tasks
link
Debrief button
link
Default PO Num
field
link
Define Triggers
service bulletins
link
Dependencies
link
Depot Repair
customer management
link
key features
link
manage processes
link
relationship management
link
what is
link
depot repair command center
overview
link
Depot Repair Workbench
about
link link
Details Tab
resolve by date
link
Diagnostics tab
about and using
link
Dynamic Repair BOM
select service parts
link
E
Entered, status
link link
Environmental Impact Dashboard
link link
disposition summary tab
link
eco-impact tab
link
overview
link
put on market tab
link
returns tab
link
escalated service request
link
estimate
approval statuses
link
create service
link
currency
link
default service order contract
link
detail worksheet
link
edit charge lines
link
editable fields
link
enable or disable
link
expenses required
link
fields
link
fields of service
link
forced approval step
link
freeze
link
generated in Technician Portal
link
in resolution management
link
in service process
link
labor required
link
launch worksheet of
link
line details area
link
logistics and maintenance
link
multi-record fields
link
no charge
link link
notes
link
override charge
link link
profile option, service
link
reason code
link
recommended entry of charges
link
required material
link
revise service
link
save
link
save header and charge lines
link
See also estimate.
link
service charges
link
service, multi-record fields
link
statuses
link
statuses of
link
summary of charges
link
totals
link
transactions to complete service
link
Estimate Approval Required
link
Estimate Approved, field
link
Estimate Qty for Tasks
link
Estimate UOM for Tasks
link
estimated charges fields
link
Event
link
exchange
process
link
process advance
link
service type
link
Execute Repair
link
expense
billing category
link
captured to complete task
link
debrief a job
link
enter required information
link
required in estimate
link
subtotal of estimated
link
tab, in Debrief Report
link
total in estimate
link
F
Field Service, integration with
link
Find Discrete Jobs window
link
freeze estimate
See also frozen estimate.
link
specify
link
G
General Ledger, integration with
link
Generating Estimates
Technician Portal
link
H
history
audit log
link
audit of tasks
link
counter issues
link
detailed service
link
message, service order
link
message, view
link
note about Installed Base product service
link
product service
link link
view message
link
view product service
link
window, service
link
HRMS, integration with
link
I
IB Ref Num, field
link
Install Base, integration with
link
Installed Base
display of product information
link
note about product service history
link
Installed Products Only, check box
link
Installed Site, field
link
Instance number, in service request
link
Instance, field
link
integration with other Oracle modules
link
Internal Moves
link
internal service operation business flow
link
inventory
logging service request for products in
link
Inventory, integration with
link
invoice
about
link
based on debrief value
link
create with loaner
link
customer
link
repair and return
link
use with Order Management
link
iSupport, integration with
link
Item
move
usable spares subinventory
link
item
auto-receive
link
receive
link
receive refurbishment
link
ship
link
J
job
management, tasks
link
management, WIP
link
See also service order.
link
submit
link
job status, field
link
K
Knowledge Management
database, about
link
integration with
link
L
labor
billing category
link
captured to complete task
link
charging and invoicing
link
debrief a job
link
enter required information
link
log using the Debrief Report
link
required in estimate
link
subtotal of estimated
link
tab, in Debrief Report
link
total in estimate
link
transfer for invoicing
link
Launch Workflow
link
loaner
about invoicing customer
link
repair and return service type
link
repair and return, process
link
service type
link
logistics maintenance
with call center business flow
link
without call center business flow
link
Lot Num, field
link
M
maintain
notes
link
manage
service process
link
Manage ECO
link
mandatory for service process
link
material
billing category
link
captured to complete task
link
debrief a job
link
enter required information
link
required in estimate
link
subtotal of estimated
link
tab, in Debrief Report
link
total in estimate
link
message
history, view
link
view history of
link
messaging
workflow-based
link
Move
item
usable spares subinventory
link
Move Items Internally
link
multiple order
create WIP jobs
link
process WIP jobs
link
N
no charge, estimate
link link
note
create
link
display
link
estimate
link
maintain
link
Notes, integration with
link
number, service request
link
O
Open Service Orders Dashboard
link
Opened, field
link
order
Estimate tab
link
WIP, create job
link
WIP, process single job
link
Order Management
integration with
link
invoice customer
link
status of order number
link link
Outside Processing
execute
link
override charge, estimate
link link
overview
depot repair command center
link
P
Parameters
setup
link
Phone, field
link
Planned Returns
planned
link
prepare, tasks debrief
link
Price List
field
link
Pricing, integration with
link
product
coverage, view information
link
field
link link link
log service request for
link
service, view history of
link
Product Description, field
link
profile
customer
link
tool
link
view customer
link
Promise Date, field
link
Purchasing, integration with
link
Q
Qty Completed in WIP
link
Qty Received
link
Qty Shipped
link
Qty Submitted to WIP
link
Quantity, field
link
R
Recalls
corrective actions tab
link
create
link
details tab
link
find
link
items tab
link
metrics tab
link
overview
link
process flow
link
Receivables, integration with
link
receive
auto-receive
link
item
link
refurbishment item
link
Recommendations
running concurrent programs
link
Technician Portal
link
viewing predictions
link
Recurrences
link
Reference
link
refurbishment
process
link
receive
link
refurbishment service type
link
relationship management, about
link
Relationship, field
link
Released, status
link link
repair
and return, process
link
invoicing with repair and
link
loaner and return process
link
repair and return
service type
link
repair depot, manage processes
link
replacement
process
link
service type
link
request information, service request
link
Request Num, field
link
Request Type, field
link link
resolution management
link
Resource Manager, integration with
link
Resources
link
return and repair process
link
return materials authorization. See RMA.
link
Return only repair
process
link
return product
option
link
Returns Portal
interacting
link
overview
link
using
link
revision status
link
Revision, field
link link
RMA
automatically enter and book
link
book a
link
Charges
link
completion of line
link
create and view lines
link
create, manually
link
displays number
link
internal service operations
link
job without
link
loaner
link
loaner, repair, and return
link
option, action to receive
link
Order Management
link
partial quantities
link
quantity received
link
repair and return
link
S
search
job submission
link
Send Message tool
link
Serial Num, field
link link
serial number
changes to
link
for serialized products
link
of serviced item
link
product information field
link
Service
charges, estimate
link
estimates, create
link
service
create manual ship line
link
create task from task template
link
detail history of
link
estimates, revise
link
history of product
link
history window
link
invoice customer
link
order. See service order or job.
link
prepare task debrief
link
product, history of
link
tasks, create
link
WIP, create job single order
link
WIP, create multiple service orders
link
WIP, process multiple service orders
link
WIP, process single order
link
Service Bulletins
view using Depot Repair Workbench
link
view using Technician Module
link
Service Campaign or Recall
process
link
Service Campaigns and Recalls
link
service history
view
link
service history window
link
Service Manager Portal
Advanced Search
link
overview
link
Quality Event Watchlist
link
Service Manager Portal page
link
Service Order Backlog
link
setting up aging threshold
link
setting up quality threshold
link
using the create service order page
link
service Manager Portal
link
service order
Activity window
link
Actuals tab
link
close
link
Coverage window
link
create
link
created against service request
link
currency support
link
Details tab
link
Diagnostics tab
link
fields
link
Find Service Orders for Job Submission
link
information area
link
Jobs tab
link
link
link
Logistics tab
link
message history
link
Service History window
link
show history
link
split
link
status
link link
Tasks tab
link
update concurrently
link
view related activities
link
window tools
link link
Service Order Orchestration
view using Depot Repair Workbench
link
view using Technician Portal
link
service process
manage
link
mandatory service request
link
service request
link
access knowledge repository
link
apply contract
link link link
assigns by owner
link
automatically create
link
builder
link
close
link
contact for
link
contact information fields
link
contract selected
link
create
link
currency support
link
customer information fields
link
details
link
escalated
link
fields
link
filter view of notes
link
for products in inventory
link
in business flow
link
information area
link link link
Instance reference number
link
internal service operations
link
key management processes
link
linked service order field
link
log
link link
management, about
link
new contact
link
note about profile
link
number, link
link
open
link link link
quick menu
link
request information fields
link
save
link
Service Orders window
link
service orders created against
link
show details
link
SR Owner field
link
view activities against
link
view all
link
Service Requests, integration with
link
service type
about
link
advanced exchange
link
exchange
link
field
link
loaner
link
loaner, repair and return
link
processing
link
refurbishment
link
repair and return
link
replacement
link
standard
link
severity
field
link
service request field
link
ship
item
link
Shipped, status
link link
single order
create WIP job
link
process WIP job
link
SO Num, field
link link
SO Owner, field
link
SO status, field
link
split service order
link
SR Owner, field
link
standard service type
link
status
active Order Management order number
link link
Booked
link link
change replaced product
link
Created
link link
current task
link
Entered
link link
estimate approval
link
field
link
Issued
link link link link
Job Status
link
query order
link
Received
link link
Released
link link
revision
link
service order
link
service order (SO)
link
service order field
link
service request field
link
Shipped
link link
WIP job
link
Summary, field
link
Supplier Warranty
process
link
T
task
audit trail (history)
link
create
link
create, manually
link
current status
link
enter and update details of
link
job management
link
prepare, debrief
link
track update (audit)
link
Task Manager, integration with
link
task template, create task from
link
Technician Portal
Complete Work button
link
deleting saved operations
link
generating estimates
link
overview
link
service order orchestration
link
using recommendations
link
TeleService
APIs
link
TeleService, integration with
link
Third party flows
link
Third Party Repair
process
link
Time Clock
link
Trade-in or Upgrade
process
link
Traveler Document
print
link
type
field
link
service order field
link
service request field
link
U
unit of measurement. See UOM.
link
Unplanned Returns
receive
link
UOM, field
link
Update Counters
link
Update SO Status
link
urgency
service request field
link
Use Template
link
V
view
link
active contracts
link
activities related to service order
link
customer profile
link
product coverage information
link
product service history
link
View IB Config
link
View Message History tool
link
W
Warranty Status, field
link
WIP
create job, multiple orders
link
create job, single order
link
job management
link
job, current status
link
process job, multiple orders
link
process job, single order
link
WIP Jobs and Schedules window
link
WIP Material Transaction Find window
link
Work in Process
integration with
link
See also WIP.
link
workflow
messaging, based on
link