Oracle Mobile Field Service Implementation Guide

Contents

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Preface

Overview of Oracle Mobile Field Service

Introduction

Overviews
Technologies

Implementing and Synchronizing Oracle Mobile Field Service Store and Forward Multiple Platforms

Requirements and Dependencies

Overview
Minimum Software Requirements
Minimum Hardware Requirements

Implementation Process

Overview
Defining attributes
Installing the application
Synchronizing with the Enterprise Server
Confirming Required Enterprise Setups

Diagnostic Testing

Overview
Diagnostic Testing Oracle Mobile Application Foundation
Diagnostic Testing Oracle Mobile Field Service Store and Forward Applications
Configuring Debug Logging
Common Issues

Administrative Tasks

Overview
Setting the Conflict Resolution Rule
Configuring the Interapplication Bar
Manually Creating Mobile Users
Managing Concurrent Programs
Viewing User Synchronization Statistics
Working with Upload Errors
Managing Deferred Upload Errors
Managing Discarded Upload Errors
Managing Passed Upload Errors
Defining and Editing Mobile Queries
Setting Up Mobile Queries Based on E-Mail

Troubleshooting

Troubleshooting the Mobile User Concurrent Program
Reviewing Upload Errors

Implementing Oracle Mobile Field Service - Wireless (Online)

Overview of Oracle Mobile Field Service - Wireless Implementation

Oracle Mobile Field Service - Wireless Implementation Overview
Architectural Overview
Terminology

Requirements and Dependencies

Minimum Software Requirements

Implementing Oracle AS Wireless Server

Introduction
Installing Oracle AS Wireless Server
Expanding Oracle Application Server Tier for Wireless Option
Using Single Sign On
Setting Up an Application Link to Point to Oracle Mobile Field Service - Wireless
Setting SSL Certificates for HTTPS Access
Supporting Microsoft Windows Mobile 6
Setting Proxies
Setting Location Services

Implementing Oracle Mobile Field Service - Wireless

Overview of the Implementation Tasks for Mobile Field Service - Wireless
Confirming Setup of Other Oracle Applications
Setting Up Mobile Field Service – Wireless Administrator Dashboard
Setting Up the User with Wireless Responsibility
Setting Up the Profile Options for the Mobile Field Service Wireless User
Setting Up Default Organization and Subinventory
Setting Profile Options for Task Summary Display, Date Format
Setting Up the Spares Management Order Parts Profile Option
Setting Up Task Scheduling and Assignment Profile Options
Setting Up the Email Server Profile Option
Setting Up Signature Control
Using Functional Security for Personalization
Personalizing Oracle Mobile Field Service – Wireless (Online)
Verifying the Implementation

Administration and Troubleshooting

Mobile Field Service Wireless and Voice Debug Page
Oracle AS Wireless Server Log
HTTP Header Log
Issues and Solutions

Item Handling for the Mobile Field Service Store and Forward Applications

Limiting System Item Download
Setting Up System Items for Install Base Transactions
Setting Up Install Base Profile Options
Removing and Installing Parts in Oracle Mobile Field Service Store and Forward
Ordering and Transferring Parts

National Language Support for the Oracle Mobile Field Service Store and Forward Applications

Overview

Mobile Synchronization Scalability and Performance for the Oracle Mobile Field Service Store and Forward Applications

Performance Tuning of Mobile Application Framework

Customization Support for the Oracle Mobile Field Service Store and Forward Applications

Overview
Flexfield Support
Label Modification
User Interface Customization
      Custom UI in the mobile device
      Server Side Setup of Custom Code File
      Constants
Generic Attachment Support

Index