16.3. Troubleshooting Icon Quick Reference

Note

Pressing the Mute-Softer-Louder keys or Ctrl-Pause-N keys simultaneously display the Network Status icons 31-34 or 51-54.

Table 16.1. Troubleshooting Icon Quick Reference

Icon Code (Click for More Information)

General Category

Meaning

1

Startup

Sun Ray Client is starting up and is waiting for Ethernet link.

2

Firmware Download

Sun Ray Client is downloading new firmware.

3

Firmware Download

Sun Ray Client is updating its firmware.

4

Firmware Download

Either the download or update of new firmware has failed.

5

Session Connection

There is no session to connect with the Sun Ray.

6

Session Connection

The server is denying access to the Sun Ray.

7

Smart Card

Local PIN entry to the smart card has failed.

8

Smart Card

In local smart card PIN entry mode.

9

USB

There is an "overcurrent" condition on the USB bus, that is, the total number of devices draws too much current. Consider using a powered hub.

11

Network Status

The network link is up, the server is authenticated and the graphic/keyboard network connection is encrypted.

12

Network Status

The network link is up, the server is not authenticated and the graphic/keyboard network connection is encrypted.

13

Network Status

The network link is up, the server is authenticated and the graphic/keyboard network connection is not encrypted.

14

Network Status

The network link is up, the server is not authenticated and the graphic/keyboard network connection is not encrypted.

15

Session Connection

Sun Ray Client is refusing to talk to the server due to the server's refusal or inability to authenticate or encrypt the network connection.

16

USB

USB bus is busy servicing a high-speed device, and the keyboard or mouse might not be responsive to user input.

20

Authentication

Sun Ray Client is attempting 802.1x authentication and this icon indicates the current progress.

21

Startup

Sun Ray Client is booting up and is waiting for DHCP IP address and parameter assignment.

22

Startup

Sun Ray Client is booting up and is waiting for the initial connection to a Sun Ray server.

23

Network Status

The connection between the Sun Ray Client and the network is down. Check the network drop cable. If the network drop cable is okay, check the network switch.

24

Session Connection

Sun Ray Client has disconnected from the previous server.

25

Session Connection

Sun Ray Client is being redirected to a new server.

26

Session Connection

Sun Ray Client has connected to the server and is waiting for graphics traffic.

27

Startup

Sun Ray Client is broadcasting to locate a Sun Ray server since either it was not provided with Sun Ray specific DHCP parameters or all of the specified servers are not responding.

28

Startup

VPN connection being attempted.

29

Startup

VPN connection established.

30

Startup

VPN connection error.

31

Network Status

The network link is up, the server is authenticated, and graphics/keyboard network connection is not encrypted.

32

Network Status

The network link is up, the server is not authenticated, and graphics/keyboard network connection is encrypted.

33

Network Status

The network link is up, the server is authenticated, and graphics/keyboard network connection is encrypted.

34

Network Status

The network link is up, the server is not authenticated, and graphics/keyboard network connection is not encrypted.

35

Startup

Sun Ray Client has been disconnected from its server, either by a STOP-Q session disconnect event or by the VPN session timeout value having been set and exceeded.

41

Network Status

The network link is up, the server is authenticated, the client is authenticated, and the graphic/keyboard network connection is encrypted.

42

Network Status

The network link is up, the server is not authenticated, the client is authenticated, and the graphic/keyboard network connection is encrypted.

43

Network Status

The network link is up, the server is authenticated, the client is authenticated, and the graphic/keyboard network connection is not encrypted.

44

Network Status

The network link is up, the server is not authenticated, the client is authenticated, and the graphic/keyboard network connection is not encrypted.

46

Server Policy

No access to server.

47

Server Policy

No access for Oracle Virtual Desktop Clients.

48

Server Policy

No access: registration required.

49

Server Policy

No access: client key is rejected.

50

Server Policy

No access: security policy violation.

51

Network Status

The network link is up, the server is authenticated, the client is authenticated, and graphics/keyboard network connection is not encrypted.

52

Network Status

The network link is up, the server is not authenticated, the client is authenticated, and graphics/keyboard network connection is encrypted.

53

Network Status

The network link is up, the server is authenticated, the client is authenticated, and graphics/keyboard network connection is encrypted.

54

Network Status

The network link is up, the server is not authenticated, the client is authenticated, and graphics/keyboard network connection is not encrypted.

60

Server Policy

Insert card. If the site's authentication policy allows access only by card, this icon is displayed to prompt the user to insert a card. Access without a card is disabled.

61

Server Policy

Waiting for primary Sun Ray Client. The client is a secondary client in a multihead group, and the primary client is not currently connected.

62

Server Policy

Token reader. The Sun Ray Client is a token reader. When a site policy disallows pseudo-sessions, a Sun Ray Client configured as a token reader displays the Token Reader icon instead of the Login dialog box.

63

Server Policy

Smart card not recognized. The smart card is not recognized by the Sun Ray server or there is a reader error.

64

Server Policy

Waiting for session access. Access is temporarily denied, but the Sun Ray Client automatically retries when this condition is resolved.