You can use Oracle ATG Web Commerce’s LDAP server connection tool to test whether the JNDI environment properties in the InitialContextEnvironment component are configured appropriately for your server.

To test the connection to the LDAP server, do the following:

If Oracle ATG Web Commerce connects successfully to your LDAP server, it displays this message:

Successfully Created Context:
javax.naming.directory.InitialDirContext
context_number

Troubleshooting the Server Connection

If Oracle ATG Web Commerce does not connect to your LDAP server, it displays one of the following error messages:

Error Message

InitialContextEnvironment
Property to Modify

The following Error Occurred:
javax.naming.CommunicationException: <host:port>.
Root exception is java.net.NoRouteToHostException: Operation timed out: no further information

providerURL

The following Error Occurred:
javax.naming.AuthenticationNotSupportedException:
SASL support not available:
<value>

securityAuthentication

Bad Username and/or Password:
javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]

securityPrincipal and/or securityCredentials


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