# Returns

The number of times customer service agents processed return transactions

The trend sparkline shows the number of return transactions on each date in the period set by the period ending date and the number of trailing days.

The following calculation rows show the number of return transactions during the week before the period ending date, the week before that, and the percent change between those two weeks.

# Exchanges

The number of times customer service agents processed exchange transactions

The trend sparkline shows the number of exchange transactions on each date in the period set by the period ending date and the number of trailing days.

The following calculation rows show the number of exchange transactions during the week before the period ending date, the week before that, and the percent change between those two weeks.

Returned Units

The number of items that were returned

The trend sparkline shows the number of returned items on each date in the period set by the period ending date and the number of trailing days.

The following calculation rows show the number of returned items during the week before the period ending date, the week before that, and the percent change between those two weeks.

Avg Refund Amount

The average currency value of refunds made for return transactions

The trend sparkline shows the average refund amount on each date in the period set by the period ending date and the number of trailing days.

The following calculation rows show the average refund amount during the week before the period ending date, the week before that, and the percent change between those two weeks.