Scenarios that incorporate promotions and templated e-mail are your key tools to encourage customers to reanimate and convert their abandoned orders. Consequently, this section provides important information on creating and testing scenarios for this purpose.
Creating Scenarios that Respond to Abandonment Activity
Describes the out-of-the-box scenario that updates abandoned and previously abandoned orders to reflect user activity. Also includes an example scenario whose purpose is to entice users to reanimate and convert their abandoned orders.
Testing Scenarios that Respond to Abandonment Activity
Describes how to test abandonment-related scenarios via the Commerce Administration user interface.
Scenario Event Elements
Describes the event elements that can be used in abandonment-related scenarios.
Scenario Action Elements
Describes the action elements that can be used in abandonment-related scenarios.
