Digital Assistants (PICASO)

Transform how your employees accomplish their daily tasks with PeopleSoft Intelligent Chat Assistant for Oracle (PICASO) and Oracle Digital Assistant.

PICASO provides one-stop access to all PeopleSoft digital assistants from a single, unified interface available throughout your applications.

Digital assistants help users while reducing costs and increasing accuracy.

Seneca College
$150,000 monthly savings
Sam, the digital assistant, handles over 8,000 questions per month.

Loyola University
86% accuracy
LUie, the digital assistant, answers more questions correctly than first-call interactions with the help desk.

Sarasota Memorial Health Care System
600 interactions per week
Deployed digital assistants for payroll, benefits, expenses, and ePro.

The PeopleSoft Intelligent Chat Assistant (PICASO) from Oracle:

  • Is a consolidated, single-point access conversation assistant that re-envisions the way you engage with your employees, suppliers, and candidates.
  • Frees up your resource-constrained support staff.
  • Enables shifting your administrators’ focus back to your core business and makes your users’ lives easier.
  • Includes over 15 delivered transactions (skills). Let’s you extend or add your own custom skills.

PeopleSoft PICASO is the brand for our set of digital assistants that are designed for and delivered with PeopleSoft applications. For instance, we have delivered the Employee digital assistant to provide your employees with assistance on retrieving absence balances, viewing paycheck or benefit details, looking up other employees, and with many other tasks. PeopleSoft PICASO leverages the Oracle Digital Assistant interface. Access PeopleSoft PICASO in a PeopleSoft system as a button in the lower, right corner of most employee and manager self-service homepages, fluid components, and dashboards.

PICASO UI for Expense Inquiry Assistant

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Minimum requirements

  • PeopleSoft HCM 9.2.031 or higher
  • PeopleSoft FSCM 9.2.033 or higher
  • PeopleSoft Campus Solutions 9.2.015 or higher
  • PeopleSoft ELM 9.2.020 or higher
  • PeopleSoft CRM 9.2.018 or higher
  • PeopleTools version is 8.57.07 or higher
  • PeopleSoft Interaction Hub 9.1.013 or higher
  • Oracle Digital Assistant subscription

Delivered digital assistants and skills