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SPARC T7 Series Servers Product Notes

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Updated: July 2019
 
 

The Solaris OS Sometimes Fails to Recover Following a QRAP Event (22022572)

On rare occasions, the Solaris OS might fail to reboot successfully following a panic caused by a SPARC processor queue array parity error (QRAP).

This issue is present if mreg-uc ereports with the error-condition field is set to QRAP.

From the fault management shell, type:

fmdump -eV
2015-10-14/09:11:42  
ereport.cpu.generic-sparc.mreg-uc@/SYS/CMIOU15/CM/CMP/SCC7/CORE3
                         __tod-0            = 0x561e7ead
                         __tod-1            = 0x1cee5cc0
                         tstate             = 0x4400000402
                         htstate            = 0x4
                         ehdl               = 0x1fdc100000000007
                         tpc                = 0x60000f022fac
                         tl                 = 0x1
                         tt                 = 0x29
                         diagnose           = 0x1
                         error-condition    = QRAP
                         reported-by        = Hypervisor
                         ps-pesr            = 0x600
                         ps-res-err-qhead   = 0x0
                         ps-res-err-qtail   = 0x0
                         ps-nres-err-qhead  = 0x0
                         ps-nres-err-qtail  = 0x0
                         ps-cpu-mondo-qhead = 0x0
                         ps-cpu-mondo-qtail = 0x800000000011b340
                         ps-dev-mondo-qhead = 0x0
                         ps-dev-mondo-qtail = 0x0

In addition, output from the fmadm faulty command indicates that a core has been disabled by the fault management software:

-> fmadm faulty
------------------- ------------------------------------ ----------------------
Time                UUID                                 msgid           Severity
------------------- ------------------------------------ ----------------------
2015-11-13/05:59:06 ad7bc3bf-c0d7-657b-89e2-cc68f888c312 SPSUN4V-8000-AC Critical

Problem Status    : open
Diag Engine       : fdd 1.0
System          
   Manufacturer   : Oracle Corporation
   Name           : SPARC M7-16
   Part_Number    : 32863269+3+1
   Serial_Number  : AK00247538

----------------------------------------
Suspect 1 of 1
   Fault class  : fault.cpu.generic-sparc.core-uc
   Certainty    : 100%
   Affects      : /SYS/CMIOU15/CM/CMP/SCC7/CORE3
   Status       : faulted

   FRU                
       Status            : faulty
       Location          : /SYS/CMIOU15
       Manufacturer      : Oracle Corporation
       Name              : CMIOU Module
       Part_Number       : 7090830
       Revision          : 04
       Serial_Number     : 465769T+14426C01MU
       Chassis          
         Manufacturer   : Oracle Corporation
         Name           : SPARC M7-16
         Part_Number    : 32863269+3+1
         Serial_Number  : AK00247538

Description : This core has encountered an uncorrectable error.

Response    : The fault manager will attempt to remove all strands
               associated with this resource from service.

Impact      : System performance may be affected.

Action      : Use 'fmadm faulty' to provide a more detailed view of this
               event. Please refer to the associated reference document at
               http://support.oracle.com/msg/SPSUN4V-8000-AC for the latest
               service procedures and policies regarding this diagnosis.

Recovery

From ILOM, stop and then start the affected host. For example:

-> stop /HOST2
-> start /HOST2