If you have permissions in Webcare, you can also set up manual blacklist entries.
On the Webcare Blacklist page, you can review the list of blacklist entries that have been previously set up. Blacklist entries can be set up globally across all accounts or specifically for a single account. From this page, you can also edit and delete, depending upon your permissions.
To set up a manual blacklist entry:
In WebCare, in the menu ribbon, click Support > Blacklist. The Blacklist page appears.
Click the Add a New Entry link. The Blacklist Entry Information page appears.
Edit this page to create a new entry. The fields are as follows:
Type—Can be Standard (to cover all channels), Inbound, and Chat-specific
Phone Number—The phone number that is to be blacklisted
IP Address—In cases where you want to blacklist a specific IP address or block of IP addresses.
Note: Because of the nature of IP addresses, exercise extreme caution when blacklisting an IP address. You may find that you are blacklisting viable visitors as well as abusive ones.
Description—Add information about this specific blacklisting entry; it is recommended that you include the person responsible for creating this blacklist entry, why the blacklist entry was created, and the date when the blacklist entry was created.
GUID—Not required.
Account ID—Select from a menu of account IDs, global blacklists across all accounts, or type your own ID.
Company—Select from a menu of company names or select global blacklisting across all companies.
Enabled—Either enable the blacklist once the entry is added or disable it for later use.
Permanent—Choose to make the blacklist permanent; without this option in place, blacklisting of the number or IP address is temporary.
Allow Auto Unblock—Used in testing to clear blacklist numbers or IP addresses from the list that may fit the automatic blacklisting criteria.
Once you have completed edits to this page, click Add Entry. The entry now appears on the Blacklist page.
To edit or delete blacklist entries:
On the Blacklist page, identify the entry you want to edit or delete. In the last column, click the Edit or Delete link.
For editing, the Blacklist Entry Information page appears. Make any changes, and click Update Entry.
For deleting, in the message dialog, click OK.
