A link route is a method of directing calls to different destinations using a single link. The destination is determined from geographic location of the caller and the time of day that the call is taking place. For example, from a single Click-to-Call button on your web page you can route a call to a US or European call center depending on which country the caller is calling from, or you can route a call to your East or West Coast customer contact center based on the time of day.

Link Router provides you with the means of defining and managing the rules used to determine how a call should be routed.

Figure 2 – Link Router welcome screen

You can access Link Router by selecting Setup > Link Router from the Webcare menu.