The global default blacklist settings can only be edited by the top level account. However you can define a default setting specific to an account with its own blacklist thresholds. This should only be setup after consulting with your account.

Field

Description

Distinct

Distinct phone numbers called by a single GUID... So “Distinct, 60 Mins = 3” would mean that a GUID that made calls to 3 or more distinct user numbers within a 60-minute period would be blocked.

Simul Per Dest Phone

The number of simultaneous live calls that the destination phone number is allowed to receive at a single time. So, if it is set to 2, and two users call the same destination number, no further calls would be allowed until one of the calls ends.

Simul Per Account

Similar to Simul Per Dest Phone, except it works on the entire account as opposed to a specific destination phone number.

Calls to **, 6 Hrs

The number of calls to distinct user numbers a GUID must make before they hear the ** message. The default is 2.


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