Someone from the Oracle Customer Support might request that you run one or more of the support tools and send the diagnostic output to Oracle.
The Oracle FS System is fault tolerant. The system detects anomalies and automatically fails over to a partner component to maintain data availability. No intervention is required, unless a technician is needed to replace a hardware component.
Even fault-tolerant systems with a long mean time between failure (MTBF) rate cannot avoid component failure forever. If a component failure results in system instability, support tools are available to diagnose and to fix the issue.
Collect system information and download the system log bundle from the Pilot to a local host or send the bundle to the Call‑Home server
Diagnose Controller hardware and software issues
Run Controller commands
Access the Drive Enclosure console to check and diagnose drive groups
Shut down and restart the Oracle FS System
Set halt points that pause the system startup process
Reset the system to its factory configuration