Reattempting Failed Provisions
If users are unable to receive their provisioning assignments after you save the provisioning assignments that you made in a current session of Primavera Cloud Administration, you can attempt to provision them again.
Users might fail to be provisioned if they are assigned a provision that is not available to their assigned organization, they are Primavera Unifier users who have been assigned provisions that do not exist for a company, or if there is an issue connecting to either OID or OIM.
To reattempt to provision users:
- (Optional) Determine why users have failed to be provisioned, modify the incorrect information, and upload them back to the table.
- Review the log files for the save attempt in which the users failed to be provisioned. For more information, refer to Downloading the Primavera User Administration Log.
- Download a list of the users that have failed to be provisioned. For more information, refer to Exporting a List of Users that Failed to be Provisioned. Alternatively, you can modify provisioning assignments in the table.
- Modify the incorrect provisioning assignments and then save the CSV file.
- Click Import... and then select the CSV file that you want to import back into the table.
- Click OK.
- Navigate to the Failed view.
- Select the check boxes of the users whom you want to try to provision.
- Click Retry Provision.
Notes:
- If users fail to be provisioned because they are assigned a provision that is not available to their assigned organizations, you can change their organizations in OIM to an organization in which the provisioning assignments are applicable to them. For more information about editing user information, see Editing a User's Attributes.
- If users continue to fail to be provisioned after you have determined that they are assigned to the correct organization or have been assigned provisions that do not exist for a company, submit a Service Request in My Oracle Support (MOS).
About Provisions
Provisioning Users