The Oracle Commerce Cloud Service Agent Console provides customer service agents, agent supervisors, and administrators with the ability to:
View a personalized dashboard showing recent orders, pending actions, and other general information.
Search for a customer using various search criteria and view a list of matching customers.
Update customer profile information.
Add new or view existing customer notes.
Add new or view existing order notes.
View customer order history.
Search for a customer order using various search criteria, including advanced search.
Create a new order for a registered customer.
Amend an order.
Cancel an order.
Create a new return request for an order.
Acknowledge receipt of return items against a return request.
Issue a refund for a return request.
Complete exchanges of like products or product variants.
Prior to accessing the Agent Console, contact your system administrator to set up the proper permissions to use the Agent Console. Ensure you have a current user ID and password for your role: CS Agents or CS Agent Supervisors.
Note: The Administrator role does not have access to the Agent Console.
You should also be provided with the page location for logging into the Agent Console using your browser. For a list of supported browsers, see Known Issues.
