Shoppers may use PayU Latam if your business supports this payment option.
Important: Support in the Agent Console is limited for orders created using the web checkout payment option of PayU Latam.
The following explains agent actions in regards to shoppers who use PayU Latam:
For order creation, agents cannot use PayU Latam as a payment option on behalf of shoppers. The shopper has a personal PayU Latam login and passwords, which is not shared with the agent. If shoppers still require help with their orders, agents must use other payment gateways for credit card and/or gift card options to process any order creation transactions.
Agents cannot amend orders during the remorse period when the PayU Latam payment gateway is used. Due to restrictions on the payment gateway, order amendment is not supported.
For order cancellation, agents cannot cancel orders placed using PayU Latam as a payment option, even within remorse period.
For returns and refunds, agents can create return requests, and receive items against return requests for orders paid for using the web checkout with Pay U Latam. However, automatic refunds are not possible. Due to restrictions on the payment gateway, agents can only mark the return requests for manual refunds outside of the Oracle Commerce Cloud Service system.
