If an order is still within your company’s remorse period, the order details can still be amended.
To amend an order:
Complete an order search, and select the appropriate order. The Order status is Submitted to Fulfillment. The Order Details page appears.
Note: If the Cancel Order and Edit Order buttons appear at the top of the page, the order is still within the remorse period. If the order is outside the remorse period, the customer then may want to start a Return or Exchange Order.
Click Edit Order. The order, shipping, and payment details are now enabled. Because the actions for editing/amending an order are similar, see Create new orders for more information.
When paying for the added charges of the amended order, the agent can accept a gift card, the same credit/debit card from the original order, or a different credit/debit card.
Note: Credit/debit card details must be collected from the shopper and entered manually even if the same credit/debit card is used for payment.
Only a single credit/debit card can be used for payment processing, while multiple gift cards can be used.
An agent cannot use PayPal as a payment option for added charges, because PayPal requires a shopper’s user ID and password.
In cases where the shopper has used PayU Latam, see the Understand PayU Latam use section for more information.
Once you complete your amendments—adding, deleting, or editing details, or adding notes to the order—click Place Order. The amended order takes the place of the previous order. The Order Number remains the same.
