Purpose: Use this screen to define how you would like to handle overpayments on prepaid orders.
• AUTO/REFND = you want to create a refund automatically when a customer overpays on a prepaid order (payment category 1).
• AUTO/CONTR = you want to apply all overpayments on prepaid orders automatically as contributions.
The total overpayment amount on an order does not include the price of any soldout items; the system automatically creates a refund record for soldout merchandise.
You have the option of converting a contribution to a refund, either through standard Order Inquiry or the Work with Contributions function. To do so, however, you must have the proper authority.
Once you apply an overpayment as a contribution, you cannot reapply it to the order (for example, in the case of an exchange). Also, if the customer subsequently cancels the order, the contribution is not automatically included in any refund.
Order API and membership orders: If this system control value is set to AUTO/REFND or OE PROMPT, the total overpayment amount on an order created through the generic order API or the option (if the order completes the membership) automatically creates a refund; otherwise, if the system control value is set to AUTO/CONTR, the order creates a contribution.
For more information:
• See for more information on reviewing information on contributions or converting a contribution to a refund through standard Order Inquiry. See for more information on using the Work with Contributions function.