Heartbeat Jump
Prerequisites
PARAMETERS
ROOM MANAGEMENT
- - Functions - -
Component Suites
Activate component Room Functionality
Discrepant Rooms
Activate Discrepant Room Functionality. Ability to track discrepancies between the status of a room according to the Front Office compared with that of Housekeeping.
Housekeeping Task Scheduling
Activate the Housekeeping Task Scheduling functionality
Advanced Task Scheduling
Task Scheduling based on Rate Codes, Specials, Market Codes and VIP
Inspected Status
Activate the Room Status called Inspected
Out Of Order
Activate Out Of Order Functionality
Out Of Service
Activate Out of Service Functionality
Pickup Status
Activate Pickup Functionality
Room Conditions
Activate Room Conditions Functionality
Task Sheets
Activate Task Assignment Functionality
Task Companion Timer
Display Timer in the Task Companion
Ability to have Additional Task Sheets Generated.
Additional Task sheets to be created during the Generate Automatic Task Assignment process. When the 'No Service Task Sheet' option is selected, an additional Task Sheet will be created that contains all rooms that are not scheduled for service. When the 'Do Not Disturb Task Sheet' option (available when Function GUEST SERVICE STATUS is active) is selected, all Rooms that are set to Do not Disturb via the Guest Service Status screen will be assigned to a separate Task Sheet. Leaving this setting blank keeps the original Task Assignment functionality.
Guest Service Status
Set Guest Service requests for an occupied room.
Maintenance
Activate the Room Maintenance Functionality
Queue Rooms
Activate the Queue Reservations Functionality.
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- - Parameters - -
Connecting Rooms
Activate Connecting Rooms
Housekeeping Sections
Housekeeping Sections
Task Companion Assistance
Controls if the ability to send Notifications from the Task Companion is allowed
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- - Settings - -
Housekeeping Credits
Use Credit Assignments in Housekeeping
Task Companion Traces
Select department(s) associated to Housekeeping Traces for displaying current business date traces within the Task Companion
Update Occupied Room Status
The housekeeping module of the night audit procedure will update all vacant rooms with a higher room status in the hierarchy to the status selected here. If no status is selected then the room status of vacant rooms will not be changed. The room status hierarchy is either Dirty->Clean->Pickup->Inspected(when Inspected active) or Dirty->Pickup->Clean (when Inspected not active).
Update Vacant Room Status
The housekeeping module of the night audit procedure will update all vacant rooms with a higher room status in the hierarchy to the status selected here. If no status is selected then the room status of vacant rooms will not be changed. The room status hierarchy is either Dirty->Clean->Pickup->Inspected(when Inspected active) or Dirty->Pickup->Clean (when Inspected not active).
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ROLES / TASK PERMISSIONS
Inventory >
Manage Accommodations>
Housekeeping Tasks
Housekeeping codes
Housekeeping Attendants
Room Types
Housekeeping Schedules
Room Class
Room Conditions
Rooms
Bed Types
Out of Order/Service Reasons
Housekeeping Sections
Room Maintenance
Functional Space Management>
Function Space Typesn
The Heartbeat function provides up-to-the-minute housekeeping information on room availability, room status, and other factors. Use Search to find housekeeping information by property, date, or specific classes of rooms such as villas, cabins, or others.
- Heartbeat updates room information each time you search.
- Search results show a room summary, room status, room activity, complimentary/house-use rooms, and room projections.
- Hyperlinked numbers open screens showing additional information specific to the number.
- Set the Room Class parameter function to Active to enable the Room Class search filter.
How Do I . . .
View Room Summaries
The Room Summary area of the Heartbeat screen displays the number of Physical Rooms, Available Rooms, Out of Service rooms, and Out of Order rooms at the Property.
- Out of Order rooms - rooms deducted from the physical room inventory. Out of Order rooms reduce the number of available rooms.
- Out of Service rooms - rooms not deducted from the physical room inventory. Out of Service rooms do not affect the number of available rooms.
Select hyperlinked numbers to view additional room information.
View Room Status
The Room Status area of the Heartbeat screen provides counts of Vacant, Assigned, and Occupied rooms for each of the following room conditions: Inspected, Clean, Pick Up, or Dirty. Room Status counts for Queue, Skip, and Sleep indicate the following:
- Queue - Guests who arrive too early for check in and are waiting for their rooms.
- Skip - Rooms that are supposed to be occupied, but are found to be vacant.
- Sleep - Rooms that are supposed to be vacant, but are found to be occupied.
Select hyperlinked numbers to view additional room information.
View Room Activity
The Activity area of the Heartbeat screen provides the current count of Rooms, Persons, and VIPs under the following categories: Arrivals, Departures, Stayovers, Extended Stay, and Day Use. Expected, Actual, and Cancels subcategories provide greater details to Arrival counts and to Departure counts.
The screen also shows you the average Check In time for the current business date of the property.
Select hyperlinked numbers to view additional room information.
View Complimentary / House Use
The Complimentary / House Use area of the Heartbeat screen provides the current count of rooms, persons, and VIPs in two categories: Complimentary and House Use. Within each category you can view the number of rooms, persons, and VIPs broken down further by Arrivals, Departures, and Stayovers.
Select hyperlinked numbers to view additional room information.
View Daily Projections
The Daily Projections area of the Heartbeat screen displays the current count of Groups and Blocks, Individuals, and Occupied Tonight rooms under the following categories: Rooms, Persons, and VIP. Daily Projections also gives you the numbers and revenue associated with groups and blocks not picked up, minimum availability, the percentage of rooms occupied, room revenue, average daily rate, RevPAR (Revenue per Available Room), and total revenue.
Select hyperlinked numbers to view additional room information.
FAQs . . .
How can I update Skip and Sleep room status?
How can I make changes to Out of Service and Out of Order rooms?
How can I see the reservations behind the numbers?
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