Chapter 7: Establishing Exchange Reason Codes (WEXR)
Purpose: Use the Exchange Reason Code screens to create and maintain reason codes for merchandise exchanges. The Return Authorization and Order Maintenance functions require an exchange reason code when you exchange merchandise.
The Exchange Reason file stores history by offer, and the system writes transactions to the Order History file whenever you perform an exchange.
In this chapter:
• Work with Exchange Reason Screen
• Create Exchange Reason Screen
• Change Exchange Reason Screen
• Display Exchange Reason Screen
• Display Exchange Reason/Offer Screen (Reviewing History)
Work with Exchange Reason Screen
How to display this screen: Enter WEXR in the Fast path field or select Work with Exchange Reasons from a menu.
CSR0020 DISPLAY Work With Exchange Reasons 2/25/04 13:12:12 EZK Mail Order
Exc Reverse Opt Rsn Description Def Rtv Whs Ship Charge
Type options, press Enter. 2=Change 4=Delete 5=Display 7=Display Offers
2 DEFECTIVE Y Y 2 Y 10 TOO BIG N N 2 99 ITEM RUNS SMALL N N 2 100 ITEM RUNS LARGE N N 0 999 DID NOT FIT N N 2
F3=Exit F6=Create F12=Cancel F21=Print list F24=Select company |
Field |
Description |
Rsn (Exchange reason code) |
A code that represents a reason for exchanging merchandise. Numeric, 3 positions; optional. |
Description |
The description associated with the exchange reason code. Alphanumeric, 30 positions; optional. |
Def (Defective) |
This value indicates whether the merchandise returned for exchange is defective or damaged. Valid values: Y = The merchandise is defective. N or blank = The merchandise is not defective. Alphanumeric, 1 position; optional. |
Rtv (Return to vendor) |
This value indicates whether you send the returned merchandise back to the vendor. Valid values: Y = Return the merchandise to the vendor. N or ' ' = Do not return the merchandise to the vendor. Alphanumeric, 1 position; optional. |
Whs (Warehouse) |
A code that represents a warehouse. Numeric, 3 positions; optional. |
Exc reverse ship charge (Exclude reverse shipping charge) |
Indicates whether to prevent a reverse shipping charge from automatically defaulting when you use this exchange reason through Processing SmartLabel Returns (PSLR). Valid values are: Y = Do not automatically default a reverse shipping charge. N or blank (default) = Allow a reverse shipping charge to default using the standard hierarchy. See Working with Reverse Shipping Charges (WRSC) for more information. Alphanumeric, 1 position; optional. |
Screen Option |
Procedure |
Create an exchange reason code |
Press F6 to advance to the Create Exchange Reason Screen. |
Change an exchange reason code |
Enter 2 next to a code to advance to the Change Exchange Reason Screen. |
Delete an exchange reason code |
Enter 4 next to a code. If the exchange reason code has been used to exchange one or more items, a pop-up window appears with the following message: WARNING - HISTORY INFORMATION EXISTS press ENTER to confirm delete of history info. F12 = cancel
The message tells you that there is history for the exchange reason code, containing information on number and dollar value of returns for that return reason by offer. See Display Exchange Reason/Offer Screen (Reviewing History). You will lose this history if you delete the exchange reason code. |
Display an exchange reason code |
Enter 5 next to a code to advance to the Display Exchange Reason Screen. |
Display exchange reason code history by offer |
Enter 7 next to a code to advance to the Display Exchange Reason/Offer Screen (Reviewing History). |
To create: At the Work with Exchange Reason Screen, press F6.
CSR0036 ENTER Create Exchange Reason 2/25/04 13:14:34 EZK Mail Order
Exchange reason code . . . . . . . 020
Description . . . . . . . . . . . DAMAGED IN SHIPMENT Defective? . . . . . . . . . . . . Y (Y,N) Return to vendor? . . . . . . . . N (Y,N) Warehouse . . . . . . . . . . . . 002 Exc Reverse Ship Charge . . . . . Y (Y,N)
F3=Exit F12=Cancel |
Field |
Description |
Exchange reason code |
A code that represents a reason for exchanging merchandise. Numeric, 3 positions. Create screen: required. Change screen: display-only. |
Description |
The description associated with the exchange reason code. Alphanumeric, 30 positions; required. |
Defective? |
This value indicates whether the returned item is defective or damaged. Valid values: Y = The merchandise is defective. N or blank (default) = The merchandise is not defective. Alphanumeric, 1 position; optional. |
Return to vendor? |
This value indicates whether to return the merchandise back to the vendor. Valid values: Y = Return the merchandise to the vendor. N or blank (default) = Do not return the merchandise to the vendor. Alphanumeric, 1 position; optional. |
Warehouse |
A code that represents the warehouse to receive the returned merchandise. Warehouse codes are defined in and validated against the Warehouse file. This field is not currently implemented; the warehouse is determined by the return disposition value used on the return. See Chapter 8: Establishing Return Disposition Values (WRDV). Numeric, 3 positions; optional. |
Exc reverse ship charge (Exclude reverse shipping charge) |
Indicates whether to prevent a reverse shipping charge from automatically defaulting when you use this exchange reason through Processing SmartLabel Returns (PSLR). Valid values are: Y = Do not automatically default a reverse shipping charge. N or blank (default) = Allow a reverse shipping charge to default using the standard hierarchy. See Working with Reverse Shipping Charges (WRSC) for more information. Alphanumeric, 1 position; optional. |
To change: Enter 2 next to an exchange reason to advance to the Change Exchange Reason screen. See Create Exchange Reason Screen for field descriptions. To change the reason code, delete the record and create a new one.
Display Exchange Reason Screen
To display: Enter 5 next to a code to advance to the Display Exchange Reason screen. You cannot change any information on this screen. See Create Exchange Reason Screen for field descriptions.
Display Exchange Reason/Offer Screen (Reviewing History)
Purpose: Use this screen below to display exchange reason/offer records.
How to display this screen: At the Work with Exchange Reason Screen, enter 7 next to an exchange reason code.
CSR0073 DISPLAY Display Exchange Reason/Offer 8/17/95 15:56:07 Mail Order Company
Exchange reason code : 999
Offer Date Number Dollars
4 12/13/94 1 75.00 99 11/29/94 3 80.00 99 12/13/94 1 50.00
F3=Exit F12=Cancel |
How to interpret this screen: This screen displays exchange history associated with a reason code.
Behind each reason code is a History file that contains the number of units and dollar total in exchanges for the code. The system updates this History file whenever you accept an exchange through Order Maintenance or Return Authorization. The History file matches each exchange with an offer (for example, a catalog) and the date of the exchange transaction.
The information on this screen changes whenever the History file is updated. This screen displays summary data with exchange counts and dollars for each date on which exchanges were processed. Summaries are listed by offer, then by date. You cannot change any information on this screen.
Field |
Description |
Exchange reason code |
A code that represents a reason for exchanging merchandise. Numeric, 3 positions; display-only. |
Offer |
A code that represents a catalog, space or television advertisement from which you accept orders. Offer codes are defined in and validated against the Offer file. See Marketing Chapter 2: Working with Offers (WOFR). Alphanumeric, 3 positions; optional. |
Date |
The date when the exchange transaction occurred. Numeric, 6 positions (MMDDYY format); display-only. |
Number |
The number of units exchanged. Numeric, 3 positions; optional. |
Dollars |
The dollar value of exchanged merchandise. Numeric, 11 positions with a 2-place decimal; display-only. |
| Chapter 6: Establishing Return Reason Codes (WRTR) | Contents | SCVs | Search | Glossary | Reports | XML | Index | Chapter 8: Establishing Return Disposition Values (WRDV) |
CS01_07 CWDirect 18.0 August 2015 OTN