Customer Detail Exposure Report by Reason Code
How to print: Complete the Print Customer Detail Exposure Report Screen.
CWDirect Rel 2.0 Customer Detail Exposures By Reason KAREN_L CSR0792 1/24/97 14:23:12 Page 1 The Mail Order Company Reason Code D CUSTOMER RECEIVED DAMAGED PACKAGE Open/Resolved STATUS Date Range From 1/24/97 To 1/24/97 Sold To Customer #: 12541 Bill To #: 177 Open A/R: .00 22 LANCASTER WORCESTER, MA 01701 USA Phone # Day: 413 - 782-7520 Ext# 342 Phone # Eve: 413 - 799-3166 Ext# Phone # Fax: 0 - Action Note: SEND CUSTOMER AN EXCHANGE ITEM Reason code D Totals Open A/R Total: .00
Reason Code O CUSTOMER WAS OVERCHARGED Open/Resolved STATUS Date Range From 1/24/97 To 1/24/97 Sold To Customer #: 12544 Bill To #: 170 Open A/R: 17.85 SANDER HOSPITAL ROBIN ROAD LAWRENCE, MA 01701 USA Phone # Day: 508 - 820-4789 Ext# 123 Phone # Eve: 508 - 827-4765 Ext# Phone # Fax: 439 - 121-8375 Action Note: SEND REFUND CHECK TO CUSTOMER Reason code O Totals Open A/R Total: 17.85 |
Contents:
• the customer action reason code selected for the customer action note
• the description of the customer action reason code
• the date range you entered at the Print Customer Detail Exposure Report Screen
• the sold-to customer number
• the bill-to customer number
• the amount of accounts receivable open for the bill-to customer
• the street address for the customer
• the city, state, zip and country for the customer
• the day phone number and extension for the customer
• the evening phone number and extension for the customer
• the fax or mobile number and extension for the customer
Note: The Third Phone Number Type (L53) system control value determines whether the third phone number is labeled the Fax or Mobile number.
• the action note
Note: If there is more than one action note for the customer, the report lists just the first note.
• the reason code totals
• the total amount of accounts receivable open
| Chapter 42: Printing the Customer Detail Exposure Report (PCAR) | Contents | SCVs | Search | Glossary | Reports | XML | Index | Chapter 43: Working with Customer Warranty Information (WCST) |
CS03_17r CWDirect 18.0 August 2015 OTN