Chapter 85: Manual Credit Card Authorization (MCCA)

Purpose: Use the Manual Credit Card Authorization function to perform a manual credit card authorization and release a credit card order from hold.

In this chapter:

First Manual Credit Card Authorization Screen (Selecting an Order)

Second Manual Credit Card Authorization Screen (Working with Authorizations)

For more information:

• reviewing the payment history that occurs when you manually authorize a credit card payment: Chapter 57: Reviewing Financial Information

• releasing an order from hold without performing a credit card authorization: Chapter 84: Performing the Release

• reviewing when the order was held, released and authorized: Chapter 61: Display Order History Screen

• restricting users or user classes from releasing orders from certain hold reason codes: Chapter 4: Establishing Order Hold Reason Codes (WOHR)

First Manual Credit Card Authorization Screen (Selecting an Order)

How to display this screen: Enter MCCA in the Fast path field at the top of any menu or select Manual CC Authorization from a menu.

CSR0760 ENTER Manual CC Authorization 11/18/96 14:44:59

The Mail Order Company

Order # . . . .

F3=Exit F12=Cancel

:

Field

Description

Order #

The order number you want to authorize and release from hold. If you enter a:

• valid order number, you advance to the Second Manual Credit Card Authorization Screen (Working with Authorizations). If you entered an order number that does not contain a credit card payment record, no data will display on this screen.

• invalid order number, the system displays an error message: Order number (3801) does not exist.

Numeric, 8 positions; required.

Second Manual Credit Card Authorization Screen (Working with Authorizations)

Purpose: Use this screen to authorize each credit card payment method associated with the order number you entered at the first Manual Credit Card Authorization screen and, if necessary, release the order from hold.

Note: Depending on the user’s authority to credit card information, the system writes a record to the Credit Card Audit file when this screen is displayed.

How to display this screen: Press Enter after you enter an order number at the First Manual Credit Card Authorization Screen (Selecting an Order).

CSR0761 DISPLAY Manual CC Authorization 2/14/05 14:50:17

EZK Mail Order

------ Hold Reasons -------

Order # : 10611 Usr: Sys: Pay: N Rcp: N Release from hold: Y (Y/N)

--------- Authorization ---------- Pay Chg

Opt Payment Method Date Number Amount Hld Seq

Type options, press Enter.

5=Display Detail

4 VISA 11/18/96 2

Card#: 4788********1443 Expires: 0198

5 MASTERCARD 11/18/96 2

Card#: ************5487 Expires: 0198

F3=Exit F7=Order Inquiry F9=Accept F12=Cancel

Field

Description

Order #

The order number you entered at the First Manual Credit Card Authorization Screen (Selecting an Order) to authorize and release from hold.

Numeric, 8 positions; display-only.

Usr (User hold)

A user-defined code you use to place an order on hold in Order Entry. User hold codes are defined in and validated against the Order Hold Reason file; see Chapter 4: Establishing Order Hold Reason Codes (WOHR).

Alphanumeric, 2 positions; display-only.

Sys (System hold)

A system-assigned code you use to place an order on hold due to a reason related to a customer, fraud or payment. System hold codes are defined in and validated against the Order Hold Reason file. See Chapter 79: Introducing Order Hold Reason Codes.

Alphanumeric, 2 positions; display-only.

Pay (Payment hold)

A system-assigned code that places an order on hold due to payment information on the order. System-assigned payment hold codes are defined in and validated against the Order Hold Reason file; see Chapter 4: Establishing Order Hold Reason Codes (WOHR).

Valid values are:

Y = The system placed one or more payment methods on the order on hold.

N = The order is not on hold for payment information.

See Chapter 79: Introducing Order Hold Reason Codes for a list of payment hold codes.

Alphanumeric, 1 position; display-only.

Rcp (Recipient hold)

A system-assigned code that places an order on hold due to one or more of the recipients (ship-to addresses) on the order.

Valid values are:

Y = One of the ship-to customers (or addresses) on the order is on hold.

N = The order is not on hold for the recipient (ship-to) information.

See Chapter 79: Introducing Order Hold Reason Codes for a list of Recipient hold codes.

Alphanumeric, 1 position; display-only.

Release from

A code that indicates whether you want to release the order from hold.

Valid values are:

Y = Release the order from hold.

N (default) = Do not release the order from hold.

You can release the order from hold only if you have the proper authority. See Chapter 4: Establishing Order Hold Reason Codes (WOHR).

Alphanumeric, 1 position; required.

Pay type (Unlabeled field to the left of the Payment method field)

A user-defined code that defines the method of payment on the order. Pay type codes are defined in and validated against the Pay Type file. See Accounts Payable Chapter 5: Working with Pay Types (WPAY).

Valid pay type categories are:

• cash/check (1)

• credit card (2). including different types such as debit card, stored value card or Bill Me Later (see Types of Credit Cards for more information)

• A/R (3)

• COD (4)

• coupon/credit (5)

Only credit card pay types display on this screen.

Numeric, 2 positions; display-only.

Payment method (Payment method description)

The description associated with the pay type code.

Alphanumeric, 30 positions; display-only.

Date (Authorization date)

The date the order is authorized. Today's date defaults.

Numeric, 6 positions (MMDDYY format); required.

Number (Authorization number)

The user-defined number you use to authorize the credit card payment.

Numeric, 16 positions; required.

Amount (Authorization amount)

The amount defined in the Order Payment record for this credit card.

Numeric, 10 positions with a 2-place decimal; required.

Pay hld (Pay type hold reason code)

A system-assigned code that places an order on hold due to payment information on the order. Payment hold codes are defined in and validated against the Order Hold Reason file. See Chapter 4: Establishing Order Hold Reason Codes (WOHR) for a list of pay type hold reason codes.

Alphanumeric, 1 position; display-only.

Chg seq (Charge sequence)

The order in which the system should charge each pay type when the customer uses more than one form of payment. Only credit card pay types display on this screen.

Numeric, 1 position; display-only.

Card #

Unlabeled field below the Payment method field. The number and expiration date of the credit card used on this order. If you use credit card tokenization this number may be a token rather than the actual credit card number.

If you do not have authority to the Display Full Credit Card Number (B14) secured feature, the credit card number displays in the format specified at the Credit Card Number Layout Screen for the associated pay type. For example, ************1443 may display instead of the entire credit card number. See Credit Card Number Format for an overview.

Alphanumeric, 50 positions; display-only.

Step-by-step instructions:

1. Complete the Date, Number and Amount fields.

2. Press Enter. The system validates your entries and highlights any fields you need to correct. Correct any fields and Press F9 to process the authorization.

3. The Release Reason Prompt pop-up window displays if the order is on hold.

:

Release Reason Prompt

Order : 922 MIRANDA, BERNADETTE T 11/18/96

System Hold Reason : DH DOLLAR HOLD Release N (Y/N)

User Hold Reason . :

F12=Cancel

Enter Y to release the order from hold; otherwise enter N for the order to remain on hold. An error message displays if you do not have the proper authority to release the order from hold. See Chapter 4: Establishing Order Hold Reason Codes (WOHR).

You return to the First Manual Credit Card Authorization Screen (Selecting an Order).

For more information: You can review the payment and order history for this order in Order Inquiry. See Chapter 57: Reviewing Financial Information for more information on reviewing the payment history for this order and Chapter 61: Display Order History Screen for more information on reviewing when this order was held, released and authorized.

Screen Option

Procedure

Display the credit card pay type details

Enter 5 next to a credit card payment to advance to the Display Order Pay Type Screen (2 of 2).

Advance to Order Inquiry

Press F7 to advance to the Order Inquiry Header Screen or the Order Inquiry Detail Screen, depending on the setting of the Default Version for Order Entry (A71) system control value.

Authorize the credit card payment(s)

Press F9.

CS08_08 CWDirect 18.0 August 2015 OTN