Using Order Inquiry

In this part: Order inquiry spans the breadth of the system's functions, giving you access to customer, order, line, and item summary and detail information. This part presents the screens you use to review this information.

• Using the Order Inquiry Scan Screens (OIOM) shows you how to find an order based on the information available to you.

• Reviewing the Order Inquiry Header Screen presents the Order Inquiry screen containing information about the customer, such as name, address, phone number and source code.

• Reviewing Order Inquiry Detail Information presents the Order Inquiry screen containing information on the items the customer has ordered.

• Reviewing Order Details presents the screens you use to review detail related to a specific item on an order.

• Options Available in Order Inquiry presents a table of the functions available from the Order Inquiry Header or Detail screens, and refers you to chapters containing more information on the use of these functions.

• Reviewing Financial Information presents screens that display information pertaining to charges and credits, such as invoices, refunds, and order totals. The chapter also includes a discussion of order payment methods.

• Reviewing Order Level Properties explains how to review order properties.

• Creating Call Tags Through Order Inquiry explains how to create call tags for shippers who pick up merchandise returned by customers.

• Display Order Line History Screen explains how to review all activity performed on a particular item on an order.

• Display Order History Screen explains how to review all activity performed on an entire order.