Options Available in Order Inquiry
Purpose: You can use the function (command) keys on the Order Inquiry Header Screen and Order Inquiry Detail Screen to display more information about the order or the customers on the order.
Order message required: The system requires the entry of an order message before you exit Order Inquiry if the Require Order Message Entry (L73) system control value is set to I or B and you do not have authority to the Bypass Order Message Entry Requirement (B22) secured feature. You can enter the order message on the Work with Order Messages Screen.
Note: The table describes an option twice if it is used in different ways on the header and detail screens.
Screen Option |
Procedure |
Scan order detail |
Press F2 to advance to return to the Scan Order Detail Screen. |
Display the Order Inquiry header or detail screen |
Press F6 to toggle between the Order Inquiry Header Screen and Order Inquiry Detail Screen. |
Maintain the order |
Press F7 to advance to the Work with Order Screen. If the order is currently archived on optical disk (order status = A), the system copies the order back to main storage and it deletes it from optical disk when you press F7. If the order is locked because, for example, a user’s session ended unexpectedly when maintaining it, you can use Unlocking a Stranded Order or Batch (MULO) to unlock the order. |
Enter call tags |
Press F8 at the Order Inquiry detail screen to advance to the Enter Call Tag Screen. |
Review sold-to customer Information |
Press F8 at the Order Inquiry header screen to advance to the Display Customer screens. See Displaying Sold-to Customers. |
Review ship-to customer Information |
Press F9 to advance to the Display Customer (Ship-to) screens. See Creating and Updating Ship-to Customers (WCST). |
Review bill-to customer Information |
Press F11 to advance to the First Display Customer Bill To Screen. |
Display invoices |
Press F14 to advance to the Display Invoices Screen. |
Review order payment methods |
Press F15 to advance to the Display Order Payment Methods Screen. |
Review additional charges |
Press F16 to advance to the Display Additional Charges Screen. |
Review refund information |
Press F17 to advance to the Display Refunds for Order Screen. |
Review order history |
Press F18 to advance to the Display Order History Screen. |
View multiple ship-to recipients |
Press F19 to advance to the First Display Customer Screen if there is more than one recipient on the order. |
Display a summary screen that lists the items ordered for the current order plus all recipient orders; optionally, display the order totals expressed in the customer's currency |
Press F20 to advance to the Display Order Summary Screen. |
Display order properties |
Press F21 to advance to the Display Order Properties Screen. |
Review order messages |
Press F23 to advance to the Work with Order Messages Screen. |
Review pick slips, send customer letters, review demographic information, work with customer notes or customer action notes, review order totals across all recipients, work with subscriptions, or display invoice information |
Press F10 to advance to the Display More Options Screen screen where you can select the individual option. |
| Reviewing Order Details | Contents | SCVs | Search | Glossary | Reports | Solutions | XML | Index | Reviewing Financial Information |
CS04_05 CWDirect 18.0.x 2018 OTN