This procedure uses the basic troubleshooting steps described in Basic Troubleshooting Process.
Use this procedure to troubleshoot hardware faults using the Oracle ILOM web interface and, if necessary, prepare the server for service.
Open a browser and direct it using the IP address of the server SP. Enter a user name (with administrator privileges) and password at the Login screen. The Summary Information page appears.
The Status section of the Summary Information page provides information about the server subsystems, including:
In the following example, the Status page shows that the Processor subsystem requires service, which indicates that a hardware component in the subsystem is in a fault state.
The Oracle ILOM Processors page appears.
The following example shows the Processors subsystem section, which indicates that CPU 0 has a fault.
The Open Problems page provides detailed information, such as the time the event occurred, the component and subsystem name, and a description of the issue. It also includes a link to an Oracle Knowledge Base article.
In this example, the hardware fault with CPU 0 requires local/physical access to the server.
The Product Notes contain up-to-date information about the server, including hardware-related issues. To access the Product Notes, go to https://www.oracle.com/goto/x7-2l/docs.
After servicing the component, you might need to clear the fault in Oracle ILOM. For more information, refer to the service procedure for the component.