4 Creating Service Desk Tickets

You can create tickets automatically or manually. The following sections explain how to create both types, understand post-creation advisory information, and then switch from one console to the other:

• Automatically Creating a Ticket

• Manually Creating a Ticket

• Post-creation Advisory Information

• Navigating Between CASD and Enterprise Manager

Note:

If the default templates do not provide the desired mappings, you can create custom templates to map data as desired. See Customizing Ticket Templates for additional information.