Your business processes may allow a customer to place an order and then, within a prescribed amount of time, amend or rescind the order. The amount of time for this Customer Remorse Period is configured in the Settings tab of Oracle Commerce Cloud Service.
To configure the remorse period:
Log into the Oracle Commerce Cloud Service dashboard using your admin user ID and password.
Click Settings.
Click Agent Console Settings, and then the Remorse Period tab.
Select or clear the Enable Remorse Period checkbox.
If you are choosing to enable the remorse period, enter the hours and minutes in the fields that correspond to the amount of time your business designates as the remorse period.
Click Save.
